Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Sumana Banerjee

Sumana Banerjee

Irving,TX

Summary

Accomplished data analyst with 8 years of extensive experience in the banking sector. Recognized for consistently delivering on critical business objectives and top-priority needs. A collaborative and effective communicator, with a track record of enhancing operational efficiency.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Planned Career Break

Not Applicable
06.2022 - Current
  • I decided to take a brief pause from my career to support my family's relocation to a new country due to my husband's work commitments. During this period, I cherished being a full-time mother to my toddler. I also completed a teacher training certification in yoga. To stay current with analytical skills, I gained proficiency in the visualization tool Power BI and explored various web analytics tools. I am keen on returning to the workforce and look forward to learning and contributing with my skills in the next chapter.

Intern

Course5 Intelligence
01.2024 - 04.2024
  • · Gained experience on concepts of Digital Analytics and developed an insights dashboard on PowerBI for one of their Real Estate clients.

Manager/Lead Data Analyst

HSBC Electronic Data Processing
05.2021 - 05.2022
  • Spearheaded the reduction of overall TAT by 15% for UAE Credit Cards onboarding process, using SAS and SQL
  • Streamlined multiple daily/ weekly/monthly manual reports for Back Office underwriting operations team saving ~1 FTE efforts
  • Accomplished migration of excel based exception monitoring reports into web-based UI by collaborating with cross functional teams

Assistant Manager/ Senior Data Analyst

HSBC Electronic Data Processing
09.2017 - 04.2021
  • Established governance for risk mitigation by developing reports that monitored exceptionally approved applications & credit policy breeches
  • Tracked and Analyzed Key Performance Indicators for secured and unsecured portfolios at both global and regional levels to provide insights and trends to senior management and stake holders for strategic meetings
  • Delivered multiple Ad-hoc requests and supported stakeholders and external auditors as the SME for data relating to MENA region
  • Collaborated with IT team for automation of MIs for UK market, thereby reducing manual dependency and resulting in ~0.5 FTE saves.

Data Analyst

HSBC Electronic Data Processing
11.2015 - 08.2017
  • Monitored and Reported performance efficiency of underwriting agents across Global Service Centers using SQL.
  • Supported FTE management for UK Process based in Manila by Forecasting, Capacity planning and scheduling using inputs from operations manager on monthly basis.
  • Supported BAUs and Ad-hocs relating to data extraction and analysis for UK region.

Principal Coordinator

Capital One
03.2014 - 10.2015
  • Tracked and reported on the performance data of back office agents across different operations sites
  • Produced daily and comparative call volume reports across various sites and portfolios to optimize agent allocation

Planned Career Break

Not Applicable
08.2012 - 02.2014
  • I took some time to be with my ailing grandmother. I also completed my certification in Base SAS and interned briefly with Cytel.

Bioinformatics Scientist

PREMIER Biosoft
07.2011 - 07.2012
  • Integrating various bio-molecular technologies into software products
  • Preparing market analysis reports and monitoring conferences for promoting company's software
  • Maintaining CRM (Customer Relationship Management) database, Handling SEO, press releases and social media updates.

Education

Master of Science - Biotechnology

KIIT University
Bhubaneshwar, India
07.2011

Skills

  • Data Analysis & Interpretation
  • Data Mining
  • Credit Underwriting Operations
  • Risk management
  • Reporting and Presentations
  • Streamlining
  • Microsoft Excel
  • SAS
  • SQL
  • Power BI
  • Stakeholder Management
  • Cross Functional Collaboration

Certification

  • Certified Scrum Master (CSM)
  • SAS certified BASE programmer for SAS V9

Affiliations

  • Awarded the HSBC Leading Light Q-3'20 for developing Exceptions Monitoring reports
  • Received the Monthly Team Star Aug'20 for supporting MENA back office operations.
  • Received the Monthly Team Star Feb'17 for supporting the seamless execution of BAUs
  • Member of the corporate Toastmasters club, Ripplers, while at HSBCe
  • Member of the Global Diversity and Inclusion team, Ethnicity pillar, while at HSBC
  • Core member of the team engagement committee, while at HSBC

Timeline

Intern

Course5 Intelligence
01.2024 - 04.2024

Planned Career Break

Not Applicable
06.2022 - Current

Manager/Lead Data Analyst

HSBC Electronic Data Processing
05.2021 - 05.2022

Assistant Manager/ Senior Data Analyst

HSBC Electronic Data Processing
09.2017 - 04.2021

Data Analyst

HSBC Electronic Data Processing
11.2015 - 08.2017

Principal Coordinator

Capital One
03.2014 - 10.2015

Planned Career Break

Not Applicable
08.2012 - 02.2014

Bioinformatics Scientist

PREMIER Biosoft
07.2011 - 07.2012

Master of Science - Biotechnology

KIIT University

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Sumana Banerjee