Summary
Overview
Work History
Education
Skills
References
Timeline
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Sumaya I Rain

Glendale

Summary

Shift Supervisor with 4+ years of experience in Retail and Hospitality Management, excelling in customer service and operations management. Demonstrates strong leadership in team training, problem-solving, and conflict resolution, ensuring seamless operations and enhanced customer satisfaction. Aspiring to leverage skills in digital marketing and communication to drive operational excellence and elevate service standards.

Overview

8
8
years of professional experience

Work History

Shift Supervisor( Intership)

CVS Health
Glendale
09.2024 - 02.2025
  • Team Leadership – Supervise staff, assign tasks, and optimize efficiency
  • Operations Management – Oversee store functions in the manager’s absence
  • Training & Development – Prepare for leadership through training
  • Compliance & Integrity – Ensure policy adherence and confidentiality
  • Process Optimization – Streamline workflows and manage inventory
  • Performance Growth – Mentor teams and set performance metrics
  • Regulatory Compliance – Manage cash, inventory, and security
  • Customer Relations – Resolve issues and enhance service

Assistant Sales Manager

Hotel Executive Inn
Dhaka
01.2017 - 01.2020
  • Drive revenue-Generate and close sales to meet or exceed targets.
  • Build relationships-Develop strong client connections, and maintain accounts.
  • Lead Generation-Identify new business opportunities and prospects.
  • Negotiation and closing-present solutions, handle objections, and finalize deals.
  • Market Awareness- Stay updated on industry trends and competitor activities.
  • Customer Focus-Deliver exceptional service to enhance client satisfaction.
  • Collaboration-Work with teams to optimize sales strategies and execution.

Education

MBA - Marketing & Communication, Consumer Behavior, Product Management

Westcliff University
Irvine, California, USA
01.2025

Masters in TESOL -

Southeast University
Dhaka, Bangladesh
01.2022

Skills

  • Team Leadership
  • Operations Management
  • Customer Service
  • Staff Training
  • Problem Solving
  • Microsoft Office
  • Loss Prevention
  • Financial Reporting
  • Conflict Resolution
  • Vendor Relations
  • Sales & Retail Skills
  • CRM software
  • People skills
  • Personal Branding & Upselling

References

References available upon request.

Timeline

Shift Supervisor( Intership)

CVS Health
09.2024 - 02.2025

Assistant Sales Manager

Hotel Executive Inn
01.2017 - 01.2020

MBA - Marketing & Communication, Consumer Behavior, Product Management

Westcliff University

Masters in TESOL -

Southeast University

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Sumaya I Rain