Sumayyah Benkhaled
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Transfer Agent
DMM
07.2023 - Current
- Act as the initial point of contact for potential leads interested in life insurance policies.
- Provide comprehensive product knowledge and information to educate potential clients.
- Effectively handle objections and provide rebuttals to address concerns.
- Successfully connect interested leads with licensed insurance agents to facilitate the sales process.
Customer Service Representative
FIS Global
08.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Team Leader
Zeko's Mediterranean Grill
11.2016 - 04.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL12.2018
Skills
- Customer Service
- Regulatory Compliance
- Critical Thinking
- Team Leadership
- Computer Skills
- Account Updating
- Product Knowledge
- Complaint Resolution
Timeline
Transfer Agent
DMM
07.2023 - Current
Customer Service Representative
FIS Global
08.2022 - 07.2023
Team Leader
Zeko's Mediterranean Grill
11.2016 - 04.2021
Associate of Arts -
Hillsborough Community College
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