Sumer Poore
AT&T
Wichita Falls,TX
9
years of professional experience
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and fraud detection. Recognized for exceptional problem-solving skills and teamwork, consistently achieving performance targets. Proficient in POS systems, I enhance customer engagement while maintaining a reliable and professional demeanor.
Work History
Premier Sales Associate
5 Months- Assisted customers in selecting products based on needs and preferences.
- Maintained knowledge of current promotions and product specifications.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and issues efficiently to ensure satisfaction.
Fraud Analyst
4 Years- Analyzed transaction data to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
- Utilized advanced analytical tools to monitor account behaviors for anomalies and suspicious patterns.
- Assisted in the preparation of detailed reports on fraud trends and incident analysis for management review.
- Conducted investigations into flagged accounts, ensuring compliance with company policies and regulations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
Sales Clerk
4 Years 7 Months- Assisted customers with product selection and service inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Maintained inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to ensure cleanliness and organization of sales floor.
- Implemented promotional displays to increase product visibility and customer engagement.
- Monitored sales trends to provide feedback for improving merchandise assortment strategies.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Goal oriented
Exceptional customer service
Cash handling
Money handling
Flexible schedule
Cash register operation
Stocking and receiving
Conflict resolution
Client service
Store opening and closing
POS system operation
Meeting deadlines
Timeline
Premier Sales Associate
AT&T
03.2026 - CurrentRead More
Fraud Analyst
AT&T
02.2022 - 02.2026Read More
Sales Clerk
Beverly Quick Stop
04.2017 - 11.2021Read More
City View ISD
High School Diploma
Read More