Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sumi Banerjee

Centereach

Summary

Results-driven administrative and customer service professional with over three years of experience in client relations, office operations, and marketing initiatives. Currently pursuing a PhD in Human Resource Management to enhance organizational effectiveness.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist & Assistant Admin

Public Partnership LLC
01.2025 - Current
  • Support payroll onboarding and documentation for NY State CDPAP clients.
  • Utilize multilingual skills to enhance client communication and streamline administrative documentation.

Customer Service & Assistant Admin Coordinator

Sunrise Medical Laboratories
06.2023 - 11.2024
  • Managed patient data, dispatched reports, processed refunds, and resolved billing issues with insurance companies while ensuring confidentiality and compliance.

QA Associate

Ascent Pharmaceuticals
01.2023 - 05.2023
  • Conducted documentation reviews and quality inspections for compliance.
  • Supported audits and quality enhancement through root cause analysis.

Marketing Executive

NOVA Group Marketing
01.2022 - 11.2022
  • Designed promotional materials and organized events to boost brand recognition.
  • Prepared detailed campaign performance reports.

Education

PhD - Human Resource Management

Capella University
01.2027

MS - Arts and Entertainment Management

Pace University, Lubin School of Business
New York, NY
12.2022

Skills

  • Strong administrative and organizational abilities
  • Commitment to outstanding customer service
  • Proficient in payroll processing, HR support, and documentation management
  • Technical skills: Microsoft Office, Google Analytics, Quick books, Google Workspace
  • Multilingual: Fluent in English, Hindi, Bengali, and Marathi
  • Problem-solving
  • Customer relationship management (CRM)
  • Complaint handling
  • CRM software
  • Help desk support

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Marathi
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Customer Support Specialist & Assistant Admin

Public Partnership LLC
01.2025 - Current

Customer Service & Assistant Admin Coordinator

Sunrise Medical Laboratories
06.2023 - 11.2024

QA Associate

Ascent Pharmaceuticals
01.2023 - 05.2023

Marketing Executive

NOVA Group Marketing
01.2022 - 11.2022

MS - Arts and Entertainment Management

Pace University, Lubin School of Business

PhD - Human Resource Management

Capella University

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