Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sumi Banerjee

Centereach

Summary

Results-driven administrative and customer service professional with over three years of experience in client relations, office operations, and marketing initiatives. Currently pursuing a PhD in Human Resource Management to enhance organizational effectiveness. Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist & Assistant Admin

Public Partnership LLC
01.2025 - Current
  • Support payroll onboarding and documentation for NY State CDPAP clients.
  • Utilize multilingual skills to enhance client communication and streamline administrative documentation.
  • Resolved customer complaints by identifying issues and proposing solutions.

Front Desk Medical Receptionist

Sunrise Medical Laboratories
06.2023 - 11.2024
  • Managed patient data, dispatched reports, processed refunds, and resolved billing issues with insurance companies while ensuring confidentiality and compliance.
  • Assisted medical staff by preparing patient files for upcoming appointments.
  • Verified patient information and insurance details accurately and efficiently.

QA Associate

Ascent Pharmaceuticals
01.2023 - 05.2023
  • Conducted documentation reviews and quality inspections for compliance.
  • Supported audits and quality enhancement through root cause analysis.

Education

MS - Arts and Entertainment Management

Pace University, Lubin School of Business
New York, NY
12 2022

Skills

  • Strong administrative and organizational abilities
  • Technical skills: Microsoft Office, Google Analytics, QuickBooks, Google Workspace, Epic
  • File organization
  • Multilingual: Fluent in English, Hindi, Bengali, and Marathi
  • Problem-solving and CRM
  • Public relations support and Customer service
  • Email management

Personal Information

Timeline

Customer Support Specialist & Assistant Admin

Public Partnership LLC
01.2025 - Current

Front Desk Medical Receptionist

Sunrise Medical Laboratories
06.2023 - 11.2024

QA Associate

Ascent Pharmaceuticals
01.2023 - 05.2023

MS - Arts and Entertainment Management

Pace University, Lubin School of Business
Sumi Banerjee
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