Summer A. Ward
Citrus Heights,USA
Summary
U.S. Army veteran with three years as a Human Resource Specialist. Demonstrated ability in data management and analysis, complemented by experience in training and mentorship. Known for strong work ethic, proactive approach, and excellent customer service. Enjoys challenging environments and committed to helping others succeed.
Overview
13
13
years of professional experience
Work History
Specialist Lead
P&C Construction
01.2024 - Current
- Contractor Oversight: Manage and coordinate multiple contractors, including Intren West, MGE, Alvah, DarsCox, C&C, and other contractors who contribute to system uploads.
- Primary Point of Contact: Serve as the main liaison for all contractor-related communications and escalations.
- Team Coverage: Provide coverage for team members during absences, ensuring continuity of daily operations.
- Leadership Support: Act as a backup for Ethan to maintain seamless workflow and operational stability during his absence.
- CMDB Subject Matter Expertise: Co-led the implementation of the CMDB system from its inception; serve as a systemwide SME alongside Ethan.
- Training & Onboarding: -Conduct CMDB training sessions for North Coast and other divisions during their transition. -Facilitate onsite contractor training and onboarding for new hires.
- Process Communication: Keep the team informed of updates to systems, workflows, and processes.
- Quality Assurance Coaching/Mentoring: Provide guidance, retraining, and coaching to QA team members as needed to maintain high standards.
- Team Morale & Support: Foster a positive team environment and act as the first line of support for team inquiries before escalation.
- Audit Management: Track and process all mega bundle audits conducted onsite to ensure data integrity for field inspectors, especially within the CMDB framework.
- Workload Balancing: Monitor team workload distribution, ensuring all QA members, including non-POCs, have consistent assignments.
- Data Integrity Oversight: Regularly audit CMDB entries for discrepancies across all contractors and follow up to resolve issues.
- Ad Hoc Task Management: Handle miscellaneous tasks that fall outside the scope of the QA team, often in collaboration with Ethan.
- Documentation Development: Created process documentation and workflow guides for 11A, QA2, and CMDB operations.
- Reporting: Prepare and present the weekly Marlo report (The Marlo Report validates in SAP work completed has been submitted to PG&E).
Summit Lead POC
P&C Construction
09.2022 - 01.2024
- POC for Summit construction
- QA Audits/manage go backs
Specialist Lead
SA Construction
09.2021 - 09.2022
- Manage team members & contractors
- Migrate from multiple spreadsheets to what’s known as the Master tracker
- Help with closing out CEI
- Create new SA templates in iAuditor
Specialist
SA Construction
06.2020 - 09.2021
- Surge arrestor QA audits
- Work with field inspectors
Project & Utility Coordinator/Warehouse & Technician Admin/Collections & Billing
Petersen-Dean Roofing & Solar
11.2018 - 01.2020
- Manages over 130 client projects from start to finish.
- Oversees all aspects of Solar, Re-roof, and Fencing projects (in addition to other, new product lines as deemed necessary; including, but not limited to financing & subcontractors. Ensures effective communication with customers, sales representatives, and operations associates.
- Coordinates with all utility companies to ensure clients receive permission to operate.
- Builds monitoring for customers.
- Processing P.O.’s, kitting jobs, inventory, shipping and receiving material, and forklift
- Payroll when needed.
- Collections and Billing for all subcontractors
- FULL TIME
Human Resources Representative
Thunder Valley Casino Resort
09.2018 - 11.2019
- Administer and maintain HR activities & programs; such as staffing, compensation, benefits, training & safety.
- Coordinates new hire orientation/on boarding, HR events, benefits/open enrollment and company-wide meetings.
- Answer employee questions about HR policies/procedures and refers to specialist as needed.
Assistant Proctor
CPS HR Consulting
01.2017 - 12.2018
- Responsible for all aspects of exam security
- Proctor test takers for compliance and ethical behavior
Receptionist/Administrative
Ultimate Staffing
01.2018 - 03.2018
- Provides Customer Service Support
- Communication/Interaction with Senior Staffing and Officials
- Mentors Cristo Rey Students on work ethic, professionalism, office procedures and multiple other essential tasks.
- Proficient in Microsoft Office Suite, SharePoint and Workbook.
- Supervised input of all invoices, mail sort & distribution, created scheduling, set up/break down of all meeting rooms/catering requests.
- Assisted Accounting Department with various tasks, as requested.
- TEMPORARY POSITION
HR Specialist
US Army
01.2013 - 02.2016
- Developed and implemented a daily personnel database that managed the personal information and tracked the locations of 993 employees.
- Communicated effectively and consistently with other sections, peers and leaders to create a product that tracked deployable statuses/medical readiness. Responsible for briefing/answering all questions from Battalion Commander and Command Sargent Major.
- Earned a performance rating of Commendable on Military Pay and Entitlements. Sited for attention to detail and dedication to duty, set the standards for all Battalions. Received the only Notable rating given by Finance Inspectors since 2007.
- Trained new employees on analyzing, comparing and maintaining data. Updated files, auditing financial & personal records, generating order for deployment, TDY and PCS, coordinating events, daily transactions, in and out processing and assigning sponsors for incoming personnel.
Education
BA - Interior Design
Rocky Mountain College of Art & Design
BA - undefined
Grantham University
Human Resources Specialist
High School - undefined
01.2012
Timeline
Specialist Lead
P&C Construction
01.2024 - Current
Summit Lead POC
P&C Construction
09.2022 - 01.2024
Specialist Lead
SA Construction
09.2021 - 09.2022
Specialist
SA Construction
06.2020 - 09.2021
Project & Utility Coordinator/Warehouse & Technician Admin/Collections & Billing
Petersen-Dean Roofing & Solar
11.2018 - 01.2020
Human Resources Representative
Thunder Valley Casino Resort
09.2018 - 11.2019
Receptionist/Administrative
Ultimate Staffing
01.2018 - 03.2018
Assistant Proctor
CPS HR Consulting
01.2017 - 12.2018
HR Specialist
US Army
01.2013 - 02.2016
BA - Interior Design
Rocky Mountain College of Art & Design
BA - undefined
Grantham University