Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols with over 4 years experience.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Liberty County Jail
11.2021 - 11.2023
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Unit Administrative Assistant/Patient Care Assistant
Houston Methodist Baytown
12.2019 - 10.2021
Enhanced office efficiency by organizing and maintaining a streamlined filing system for important documents and records.
Increased staff productivity through the implementation of an effective calendar management system, ensuring timely completion of tasks.
Streamlined office procedures by developing and implementing a comprehensive training program for new employees.
Provided exceptional customer service to both internal and external clients, resolving issues promptly and professionally.
Correctional Officer
Liberty County Jail
02.2017 - 11.2019
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Completed intake paperwork, fingerprints, and searches.
Booked new inmates into facility and processed inmates for release.
Elderly Caregiver
Signature Select Services
01.2015 - 03.2017
Maintained clean, safe, and well-organized patient environment.
Offered companionship and kindness to elderly patients.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Assistant Manager
World Finance
01.2016 - 01.2017
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Receptionist
Community Kia
07.2014 - 05.2015
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Answered central telephone system and directed calls accordingly.
Teacher's Assistant
Texas State Child Development Center
02.2013 - 12.2013
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Handed out classroom materials, like pencils, paper, and crayons.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Graded assignments and reported individual progress to teacher.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Supported student learning objectives through personalized and small group assistance.
Maintained safety and security by overseeing students in recess environments.
Education
No Degree - General
Lee College
Baytown, TX
No Degree -
Texas State University
San Marcos, TX
High School Diploma -
Hull Daisetta High School
Daisetta, TX
06.2011
Skills
Inmate Monitoring
Crisis Management
Contraband Seizure
Records Management
Central and Pod Control
Visitation Guidelines Understanding
Observation
Critical Thinking
De-escalation Techniques
Timeline
Correctional Officer
Liberty County Jail
11.2021 - 11.2023
Unit Administrative Assistant/Patient Care Assistant