Summer Brooker
Orlando
Summary
Detail-oriented Content Management Specialist with expertise in content audits and training development. Adept at enhancing user experience through collaboration and technical support.
Overview
11
11
years of professional experience
Work History
Content Management Specialist
INTELITY
Orlando
11.2017 - 06.2026
- Collaborated with stakeholders to develop strategies for creating engaging content across multiple platforms.
- Developed and maintained content for digital platforms and guest engagement tools.
- Managed content updates, ensuring consistency across all digital touchpoints.
- Conducted audits of existing content to improve accuracy and relevance.
- Collaborated with cross-functional teams to enhance user experience and interface design.
- Designed training materials for staff on content management systems and best practices.
- Trained staff members in the use of the CMS platform and related toolsets.
- Provided technical support for users experiencing difficulties with the CMS platform.
- Provided support in implementing new features within the content management system.
- Conducted research on emerging technologies relevant to content management processes.
E-Commerce Fulfillment Specialist
Barnes and Noble College
Orlando
11.2015 - 11.2016
- Processed online orders efficiently and prepared shipments for timely delivery.
- Reviewed incoming shipments for accuracy and reported discrepancies promptly.
- Coordinated inventory management and ensured stock availability for academic materials.
- Collaborated with team members to maintain an organized fulfillment workspace.
- Resolved customer inquiries via phone, email, or other communication channels.
Education
Bachelor of Arts - Digital Media
University of Central Florida
Orlando, FL12-2017
Skills
- Customer relationship management
- Content management systems
- Content strategy
- Training development
- Cross-functional collaboration
- Content strategy
Timeline
Content Management Specialist
INTELITY
11.2017 - 06.2026
E-Commerce Fulfillment Specialist
Barnes and Noble College
11.2015 - 11.2016
Bachelor of Arts - Digital Media
University of Central Florida