Summer Cranford
Douglasville,GA
Summary
Service-oriented working professional with over 20 years' background in retail and customer service. Core competencies include problem solving, customer service and reliability as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Mortgage Loan Officer Assistant
Homestar Financial Corporation
07.2020 - 11.2023
- Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
- Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
- Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
- Screen and make calls, book appointments and provide administrative support as needed.
Store Manager
Progressive Lighting
12.2018 - 06.2020
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Oversees team of inventory or warehouse employees
- Manage inventory tracking system to record deliveries, shipments and stock levels
- Analyzes daily product and supply levels to anticipate inventory problems and shortages
- Oversees sales staff and production.
Lighting Specialist
Progressive Lighting
06.2009 - 12.2018
- Consult with and assist customers with lighting and furniture selection
- Build lasting relationships with your customers through follow-up
- Consistently seek new product knowledge.
Inventory Specialist
Standard Register
03.2006 - 04.2009
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Certified equipment operator
Education
Georgia State University: Perimeter College - Dunwoody Campus
Dunwoody, GAHigh School Diploma -
Douglas County High School
Douglasville, GASkills
- Customer and Personal Service
- Clerical
- Time Management
- Critical Thinking
- Service Orientation
- Complex Problem Solving
- Sales and Marketing
Timeline
Mortgage Loan Officer Assistant
Homestar Financial Corporation
07.2020 - 11.2023
Store Manager
Progressive Lighting
12.2018 - 06.2020
Lighting Specialist
Progressive Lighting
06.2009 - 12.2018
Inventory Specialist
Standard Register
03.2006 - 04.2009
Georgia State University: Perimeter College - Dunwoody Campus
High School Diploma -
Douglas County High School
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