Summary
Work History
Education
Skills
Timeline
Teacher
Summer Downs

Summer Downs

Montross,VA

Summary

Dynamic leader with a proven track record at Single Source, Inc., where I enhanced customer satisfaction by 20% through expert team training in customer service and product knowledge. Skilled in inventory management and problem-solving, I excel in creating positive environments and building strong, motivated teams. Specialize in driving operational excellence and fostering strong customer relations.

Work History

Store Manager

Single Source, Inc.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

General

Southern Senior High
Hardwood MD
05.1996

Nursing Assistant - Nursing

Center of Applied Technology
Edgewater, MD
05.1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response

Timeline

Store Manager

Single Source, Inc.

General

Southern Senior High

Nursing Assistant - Nursing

Center of Applied Technology
Summer Downs