Community Manager with 6+ years of experience in Sales, and Account Management. Proven track record of achieving over-performance targets with a customer-centric approach. Passionate about bringing support and establishing long-term relationships with clients and vendors.
Reviewed customer accounts and provided Customer support in product support, Billing, Collections.
Managed office facilities, ensuring optimal security equipment functionality.
Liaised with vendors for timely security service repairs, minimizing downtime.
Maintained meticulous records of Office incidents, boosting response efficiency.
Participated in security audits, ensuring compliance with industry standards.
Customer Retention
Actively recognized for account retention through personalized engagement and proactive account management.
Revenue Growth
Achieved growth in revenue by identifying upsell opportunities and negotiating and renewing contracts.
Problem Solving
Resolved complex customer issues by collaborating with cross-functional teams and implementing innovative solutions.