Jakela Nelson
Office Coordinator
Milledgeville,GA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 3 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Primecare Home Care Services
Milledgeville, GA
11.2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
Staffing Coordinator
Primecare Home Care Services
Milledgeville, GA
07.2020 - 11.2021
- Identify caregivers who would be the best fit for each client
- Communicate with both clients and caregivers regarding schedules
- Effective correspondence with case managers and other departments within the organization regarding home health care services.
- Completed human resource operational requirements by scheduling and assigning employees.
- Acted as staff member advocate, encouraging and supporting caregivers and clients to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Speech Language Pathologist - Aide
Speech Therapy Unlimited
Dublin, GA
03.2019 - 07.2020
- Assist with clerical duties, such as preparing materials and scheduling activities, as directed by the Speech Language Pathologist
- Follow documented treatment plans created by licensed pathologists to informally document a patient’s performance.
- Monitored and recorded patient progress in response to therapy.
- Interpreted results and proposed intervention plans incorporating short and long-range goals.
- Treated children between ages 2 to 18 with speech and language development problems.
- Continually collaborated with parents and teachers to achieve speech therapy goals.
- Wrote reports detailing interventions and student responses.
- Treated each patient according to written plan of care to meet predetermined goals.
- Delivered home care therapy to home bound and long-term care patients.
Education
Master of Science - Healthcare Management
American InterContinental University
Schaumburg, IL06.2019
Bachelor of Healthcare Management - Gerontology
American InterContinental University
Schaumburg, IL11.2017
Skills
- Organization
- Detail Oriented
- Multi-tasking
- Scheduling
- Staff Training
- Office Management
- Call Screening
- Reminder Calls
- Employee Motivation
- Correcting Submissions
- PowerPoint Presentations
- Departmental Support
Hobbies
Avid reader who loves to write different works, draw and paint original pieces of art, and sing.
Timeline
Office Coordinator
Primecare Home Care Services
11.2021 - Current
Staffing Coordinator
Primecare Home Care Services
07.2020 - 11.2021
Speech Language Pathologist - Aide
Speech Therapy Unlimited
03.2019 - 07.2020
Master of Science - Healthcare Management
American InterContinental University
Bachelor of Healthcare Management - Gerontology
American InterContinental University
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