Summer Eason
Cartersville, GA,GA
Summary
Experienced business and people manager. Serve Safe Seeking a challenging career with a company to learn and grow with! Eager to learn new things. Highly motivated by setting and reaching goals.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
Cartersville, GA
01.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Assistant Store Manager
Walmart
Cartersville, GA
01.2015 - 01.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas 2 hours to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Associate of Applied Science - Business Management And People Supervision
Dalton State College
Dalton, GA01.2015
Skills
- PPE Compliance
- Written Communication
- Planning and Coordination
- Interpersonal Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Decision-Making
Hobbies
- Enjoy playing golf with my husband
- Spoiling my puppy
- Working out
- Learning to play piano
- Learning to play guitar
Timeline
Personal Shopper
Walmart
01.2019 - Current
Assistant Store Manager
Walmart
01.2015 - 01.2019
Associate of Applied Science - Business Management And People Supervision
Dalton State College
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