Summer Enfinger
Plano,TX
Summary
Experienced customer service specialist with a strong focus on client relations and teamwork. Successfully maintained high customer satisfaction levels during peak periods and facilitated business growth through strategic relationship-building. Highly adaptable and eager to learn new skills independently.
Overview
7
7
years of professional experience
Work History
Service Advisor
David McDavid Lincoln
Plano, TX
04.2025 - Current
- Serve as the main point of contact for customers, handling appointments, repair updates, and warranty claims.
- Deliver clear explanations of service recommendations, and build trust through transparent communication.
- Collaborate with technicians to ensure timely repairs, and exceptional customer satisfaction.
- Maintain detailed digital records to support seamless service operations.
Service Coordinator
Cella Ford
New Bern, NC
12.2024 - 03.2025
- Scheduled service appointments and coordinated mobile repairs efficiently.
- Managed logistics for loaner vehicles, including pick-up and delivery.
- Provided exceptional customer service through timely follow-ups.
Barista
Starbucks
New Bern, NC
09.2023 - 12.2024
- Crafted personalized beverage experiences that built strong customer loyalty.
- Promoted seasonal and featured products, driving upsell performance.
- Excelled under pressure during high-traffic hours, while maintaining accuracy and warmth.
Waitress
Outback Steakhouse
New Bern, NC
05.2023 - 09.2023
- Provided tailored menu recommendations to enhance guest satisfaction, and drive sales.
- Utilized suggestive selling to boost sales and enhance the guest experience.
- Maintained attentive, friendly service to ensure repeat business, and positive reviews.
Service Advisor
Riverside Automotive
New Bern, NC
06.2022 - 05.2023
- Navigated clients through repair processes with care and professionalism.
- Increased retention by implementing transparent communication and proactive follow-up strategies.
Service Advisor
CLVNB Auto Group
New Bern, NC
11.2020 - 06.2022
- Created accurate service estimates aiding in efficient project planning and budgeting.
- Boosted team productivity with proactive communication and structured organization.
- Strengthened client relationships by prioritizing clear, ongoing communication.
Waitress
Halftime Sports Bar & Grill
New Bern, NC
08.2020 - 11.2020
- Delivered effective menu recommendations and resolved issues swiftly to improve guest satisfaction.
- Maintained a friendly atmosphere while managing high-volume tables efficiently.
- Elevated check averages through strategic upselling and focused, attentive service.
Barista
Starbucks
New Bern, North Carolina
08.2019 - 07.2020
- Boosted customer loyalty program sign-ups and add-on sales by engaging customers with tailored suggestions.
- Provided personalized service, resulting in improved overall customer satisfaction.
- Sustained a fast-paced environment focused on cleanliness, quality, and efficiency.
Restaurant Hostess
Urban Rio
Plano, Texas
11.2018 - 08.2019
- Streamlined reservation management and seating arrangements to enhance operational efficiency.
- Collaborated with kitchen staff and servers to facilitate prompt service.
- Resolved guest inquiries and issues promptly, ensuring satisfaction through courteous interactions.
Barista
Dunkin' Donuts
Plano, Texas
09.2018 - 08.2019
- Maintained clean workstations and equipment during all shifts.
- Efficiently processed customer transactions at cash register while ensuring satisfaction.
- Conducted training for new baristas on beverage preparation and service excellence.
Education
High School Diploma -
Plano Senior High School
Plano, TX06.2019
Skills
- Telephonic support
- Sales and customer service
- Task coordination
- Efficiency in workflows
- Conflict management
- Communication effectiveness
- Technical skills
- Attention to detail
References
Available upon request.
Timeline
Service Advisor
David McDavid Lincoln
04.2025 - Current
Service Coordinator
Cella Ford
12.2024 - 03.2025
Barista
Starbucks
09.2023 - 12.2024
Waitress
Outback Steakhouse
05.2023 - 09.2023
Service Advisor
Riverside Automotive
06.2022 - 05.2023
Service Advisor
CLVNB Auto Group
11.2020 - 06.2022
Waitress
Halftime Sports Bar & Grill
08.2020 - 11.2020
Barista
Starbucks
08.2019 - 07.2020
Restaurant Hostess
Urban Rio
11.2018 - 08.2019
Barista
Dunkin' Donuts
09.2018 - 08.2019
High School Diploma -
Plano Senior High School
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