Summer Feagle
Hialeah
Summary
Highly motivated and detail-oriented professional with strong customer service experience in fast-paced environments. Known for building positive relationships with customers through clear communication, active listening, and a genuine commitment to helping others. Skilled in handling documentation and legal paperwork accurately while maintaining professionalism and confidentiality. A dependable team player with a strong work ethic, focused on delivering excellent service, resolving issues efficiently, and creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Care Representative – Tier IV
Humana
Lakeland
08.2019 - 04.2024
- Utilized strong interpersonal skills to collaborate effectively in team settings and independently.
- Managed escalated customer complaints with professionalism and empathy, ensuring resolution.
- Troubleshot issues for customers and provided timely solutions to enhance satisfaction.
- Handled daily communications via phone and other channels to address customer needs.
- Resolved concerns and complaints over the phone while maintaining a positive attitude.
- Guided customers through financial processes, including monthly premium payments and benefit inquiries.
- Reviewed copay structures for prescriptions and medical services with patients.
- Processed claims for medical prescriptions and durable medical equipment efficiently.
Accessibility Services Specialist
Carnival Cruise Lines
Miramar
01.2017 - 03.2018
- Demonstrated strong interpersonal skills through effective independent and team collaboration.
- Assisted guests with inquiries and provided information about cruise services.
- Resolved customer issues by providing tailored solutions and support.
- Resolved conflicts and complaints promptly to maintain a positive guest experience.
- Assisted customers with financial matters, including reservation setups and sail dates.
- Maintained accurate inventory control to support operational efficiency.
Gym Operations Manager
Fit 4 Life Gym
Hialeah
08.2011 - 06.2015
- Assisted gym members with exercise routines and equipment usage inquiries.
- Managed daily operations to ensure optimal gym functionality.
- Handled phone and in-person customer interactions, addressing concerns effectively.
- Prioritized tasks to meet service goals while maintaining a positive atmosphere.
- Maintained cleanliness and organization of gym facilities and workout areas.
- Opened and closed store, ensuring readiness for daily operations.
- Processed membership applications and addressed customer requests promptly.
- Answered phones, issued equipment, and completed guest check-ins efficiently.
Customer service
TjMaxx
Hialeah
07.2013 - 05.2014
- Provided friendly customer service by greeting customers and addressing inquiries to enhance their experience.
- Troubleshot customer concerns to provide effective solutions and enhance satisfaction.
- Facilitated daily communication through phone and other channels to effectively resolve customer issues.
- Maintained cleanliness and organization of store environment for optimal customer experience.
- Coordinated with team members to enhance service delivery and streamline operations.
- Opened store efficiently, preparing for daily operations.
- Ensured accurate pricing by maintaining up-to-date tags on all products.
Education
Associate’s Degree - English Literature & English Education
Miami Dade College
Miami, FL04-2026
Veterinary Assistant -
Animal Behavior College
06-2019
High School Diploma -
Hialeah Miami Lakes Senior High School
06-2013
Skills
- English (Native)
- Spanish (Native)
- Keyboarding (50 WPM typing speed)
- Computer Applications
- Business Communications
- Office Technology
- Adobe Photoshop
- Adobe Dreamweaver
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Windows 11 operating system
- Computer literacy
- Hardware knowledge and troubleshooting
- Software knowledge
- Networking fundamentals
- Wireless printer setup
- Financial literacy
- Payment processing
- Quality assurance
- First-call resolution
- Customer relations management
- Complaint handling
- Effective communication
- Active listening
- Empathy and patience
- Conflict resolution
- Problem-solving
- Critical thinking and logical reasoning
- Time management
- Fast-paced multitasking
- Adaptability and flexibility
- Team collaboration
- Attention to detail
Education And Professional Development
- Miami Dade Community College, 01/01/25, 04/30/26, Associate’s Degree, English Literature & English Education
- Animal Behavior College, 01/01/18, 06/30/19, Veterinary Assistant
- Hialeah Miami Lakes Senior High School, 08/01/11, 06/30/13, Business Technology
Timeline
Customer Care Representative – Tier IV
Humana
08.2019 - 04.2024
Accessibility Services Specialist
Carnival Cruise Lines
01.2017 - 03.2018
Customer service
TjMaxx
07.2013 - 05.2014
Gym Operations Manager
Fit 4 Life Gym
08.2011 - 06.2015
Associate’s Degree - English Literature & English Education
Miami Dade College
Veterinary Assistant -
Animal Behavior College
High School Diploma -
Hialeah Miami Lakes Senior High School