Stephanie Delgado
Highly organized and customer-focused administrative professional with experience as a Dental Assistant Receptionist and a strong background in customer service and technical support. Experienced in managing busy front office operations, coordinating scheduling, verifying insurance benefits, processing payments, maintaining accurate electronic patient records, and ensuring compliance with HIPAA and confidentiality standards. Adept at creating a welcoming and professional environment while efficiently handling multiple priorities in fast-paced environments. Bilingual in English and Spanish with excellent communication skills and the ability to build positive relationships with patients, providers, and team members. Committed to delivering exceptional service and supporting the overall success of the practice.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Work History
Customer Service & Technical Support Representative
- Provided exceptional customer service by assisting dental offices with questions regarding cases, products, and laboratory services.
- Delivered technical support by troubleshooting case-related issues and guiding customers through laboratory procedures and system processes.
- Managed high volumes of inbound and outbound phone calls, emails, and customer inquiries while maintaining a professional and courteous demeanor.
- Handled high volumes of inbound and outbound phone calls, emails, and customer inquiries, consistently upholding professionalism and courtesy.
- Processed orders and tracked cases while verifying information for accuracy, ensuring confidentiality of patient records.
- Documented customer interactions, service requests, and resolutions in internal systems to support accurate recordkeeping and continuity of care.
- Prioritized multiple tasks in a fast-paced environment while consistently meeting quality, productivity, and customer satisfaction standards.
- Assisted with administrative tasks, data management, and workflow coordination to improve operational efficiency and support daily business operations.
Dental Receptionist
- Served as the first point of contact for patients, providing exceptional customer service and creating a welcoming, professional office environment.
- Scheduled, confirmed, and managed patient appointments while coordinating provider schedules to maximize office efficiency.
- Performed accurate data entry by maintaining and updating electronic patient records, insurance information, and treatment plans.
- Verified dental insurance eligibility, benefits, and authorizations, and explained coverage, copayments, and financial responsibilities to patients.
- Answered multi-line phone systems, responded to patient inquiries, and resolved scheduling, billing, and account concerns promptly and professionally.
- Provided technical support to patients by assisting with digital forms, patient portals, appointment reminders, and office communication systems.
- Maintained HIPAA compliance by safeguarding confidential patient information.
Hotel Front Desk Clerk
- Greeted and assisted guests with check-in and check-out processes, ensuring a positive first impression.
- Managed reservation system to efficiently process bookings and update guest information.
- Handled guest inquiries and resolved issues promptly to maintain high customer satisfaction levels.
- Collaborated with housekeeping staff to ensure room readiness for incoming guests.
- Processed payments accurately and maintained cash drawer to ensure financial integrity.
- Conducted nightly audits of front desk operations to ensure compliance with hotel policies.