Summary
Overview
Work History
Education
Skills
Timeline
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Summer Fisher

Hopkinsville,KY

Summary

Experienced Training Coach at Ttec with a track record of conflict resolution and providing excellent customer service. Created a positive work environment by deescalating tense interactions and delivering personalized banking experiences while adhering to USAA regulations. Seeking a leadership role to enhance team performance and ensure member satisfaction through effective problem-solving strategies.

Overview

12
12
years of professional experience

Work History

Call Center Trainer

Ttec / USAA
08.2020 - Current
  • Leveraged half a decade of experience upon returning to Ttec.
  • Reduced site toxicity, improving workplace atmosphere.
  • Crafted tailored banking solutions for customers.
  • Managed high-stress scenarios, enhancing mental well-being.
  • Stayed updated with USAA rules and regulations

Assistant Manager of Operations

Ron Addams LLC
04.2013 - 09.2019
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Education

Phycology

Hopkinsville Community College
Hopkinsville, ky
06.2015

Skills

  • Conflict resolution
  • Customer service
  • Problem-solving
  • Adaptability
  • Time management
  • Leadership
  • Teamwork
  • Easy to approach (Expert)

Timeline

Call Center Trainer

Ttec / USAA
08.2020 - Current

Assistant Manager of Operations

Ron Addams LLC
04.2013 - 09.2019

Phycology

Hopkinsville Community College

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Summer Fisher