Jasmine Garza
Houston,TX
Summary
Dedicated customer service and training professional with 10 years of experience in call center operations and customer service roles. Designed and delivered training programs that improved employee performance and customer satisfaction. Skilled in coaching, problem-solving, and maintaining high-quality standards in fast-paced environments. Recognized for driving efficiency, accuracy, and a service-first approach.
Overview
2026
2026
years of professional experience
Work History
Call Center Trainer
Affiliated Monitoring
Houston, Texas
10.2023 - 07.2025
- Facilitated onboarding and training programs for new hires, emphasizing security and medical alarms.
- Conducted uptraining classes to strengthen competencies in customer service and answering service protocols.
- Designed and implemented training programs that enhanced employee performance, resulting in noticeable gains in service efficiency.
- Partnered with department leaders to identify training needs, fostering a culture of continuous learning, and professional growth.
Monitoring Center Specialist
Affiliated Monitoring
Houston, Texas
08.2021 - 10.2023
- Monitored and processed an average of over 100 alarm events daily, with 100% accuracy, contributing to faster response times and high customer trust.
- Ensured customer satisfaction by promptly addressing alarm notifications, following the appropriate protocols.
- Managed incoming calls from customers seeking support or information and referring them to the correct department.
Customer Service Representative
Conns Home Plus
Houston, Texas
03.2020 - 08.2021
- Possessed extensive knowledge of store policies, reliably communicating vital account specifics to customers, increasing satisfaction.
- Processed daily transactions through various payment methods (cash, credit, check, and gift card) to ensure all money was accounted for.
- Assisted with inventory to ensure appliances and electronics were consistently in stock and accurately recorded for customers' needs.
Cashier and Dispatcher
The Parking Spot
Houston, Texas
05.2015 - 03.2020
- Coordinated over 50 daily pickup requests, reducing wait times by 15%.
- Processed an average of 100 transactions per shift, with consistent accuracy, by using various payment methods (cash, credit, check, and gift card) to ensure all money was accounted for.
- Communicated weekly promotions to enhance sales, and boost customer engagement.
Cashier
Fiesta Mart LLC
Houston, Texas
01.2015 - 06.2015
- Ensured accurate cash-handling skills and minimized discrepancies by using various payment methods (cash, credit, check, and gift card) to ensure all money was accounted for.
- Communicated weekly promotions to drive sales and customer engagement.
Energy Consultant
20/20 Companies
Houston, Texas
2014 - 2015
- Assisted clients in optimizing energy usage, leading to noticeable savings on monthly bills and enhanced satisfaction.
- Conducted energy audits to identify inefficiencies, providing actionable recommendations that improved overall energy performance.
Education
Associate of Arts -
Houston Community College
Houston, TX01-2013
High School Diploma -
Chavez High School
Houston, TX06-2012
Skills
- Training program design and development
- Quality assurance and process improvement
- Experienced in providing high-quality customer support
- Effective communicator in both public speaking and group facilitation
- Experienced in leading teams and coordinating task workflows
- Office software proficiency with Google Workspace and Microsoft Office
References
References available upon request.
Timeline
Call Center Trainer
Affiliated Monitoring
10.2023 - 07.2025
Monitoring Center Specialist
Affiliated Monitoring
08.2021 - 10.2023
Customer Service Representative
Conns Home Plus
03.2020 - 08.2021
Cashier and Dispatcher
The Parking Spot
05.2015 - 03.2020
Cashier
Fiesta Mart LLC
01.2015 - 06.2015
Energy Consultant
20/20 Companies
2014 - 2015
Associate of Arts -
Houston Community College
High School Diploma -
Chavez High School