SHELLY MILLER
Alpena
Summary
Results-oriented leader with expertise in steering teams and managing complex projects to achieve strategic objectives. Skilled in developing efficient processes that align team efforts with organizational goals. Committed to fostering collaboration and driving impactful results.
Overview
17
17
years of professional experience
Work History
Call Center Trainer
SRM Virtual Solutions LLC (Owner)
Alpena
11.2020 - Current
- Developed and delivered comprehensive training programs for call center staff.
- Assessed training needs and created customized materials to enhance employee performance.
- Facilitated onboarding sessions, ensuring new hires quickly adapted to company standards.
- Conducted regular evaluations of training effectiveness and implemented improvements based on feedback.
Store Manager
Gaylord Art Van
Gaylord, MI
04.2014 - 03.2019
- Hired and trained 14 employees to start new Art Van store in Gaylord MI.
- Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
- Developed and implemented marketing and promotional strategies that aligned with budgetary guidelines to drive long-term business success.
- Oversaw inventory tracking, management and physical inventory counts.
- Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.
- Created visual marketing concepts that attracted clientele and enhanced store visibility.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Coached and empowered employees through motivational vision plans that enhanced team engagement and performance.
Sales Manager
Alpena Art Van
Alpena, MI
01.2013 - 03.2014
- Managed and coached sales teams of up to 12, focusing on training, goal setting, and performance evaluation to enhance team effectiveness.
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Held weekly one-on-one meetings to review performance and set personalized goals, providing targeted coaching for continuous improvement.
- Planned and executed promotional events in-store to increase business and sales revenues.
- Developed innovative sales and marketing strategies that supported the sales team in achieving targets and driving revenue growth.
Sales Associate
Youngs Mattress Outlet
Alpena, MI
06.2012 - 01.2014
- Organized and presented merchandise to encourage repeat purchases.
- Processed cash and credit transactions through company POS system.
- Managed challenging customer interactions with composure, ensuring positive resolutions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept merchandise organized and presentable to promote consistent purchases.
- Stocked and rotated inventory regularly.
- Designed eye-catching displays to drive merchandise sales.
Office Manager
Biker Garage 101
Oscoda, MI
07.2009 - 02.2012
- Managed supply purchases and inventory for office operations, ensuring equipment maintenance and availability.
- Automated office operations by managing client correspondence, payment scheduling, record tracking, and data communications, enhancing workflow.
- Coordinated logistics for work requests, new orders, and pricing changes to verify delivery dates, serving as main point of contact for vendors.
Education
High School Diploma -
Alpena High School
Alpena, MISkills
- Training program design
- Call center operations
- Employee development
- Team engagement strategies
- Training program development
- Process optimization
- Budget management
- Budget management
- Customer Service
Timeline
Call Center Trainer
SRM Virtual Solutions LLC (Owner)
11.2020 - Current
Store Manager
Gaylord Art Van
04.2014 - 03.2019
Sales Manager
Alpena Art Van
01.2013 - 03.2014
Sales Associate
Youngs Mattress Outlet
06.2012 - 01.2014
Office Manager
Biker Garage 101
07.2009 - 02.2012
High School Diploma -
Alpena High School