Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Summer Gentes

Monticello,GA

Summary

Top-notch Underwriter and Insurance Agent with solid experience in financial services. Proficient in determining level of risk for lenders using strong mathematical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels. Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic. Seeking job opportunities in data entry insurance, and related fields.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Coverage Underwriter

Geico
09.2022 - Current
  • Reviewing insurance policies to ensure they comply with underwriting guidelines
  • Making underwriting decisions based on established criteria and guidelines
  • Communicating with agents to gather and provide necessary information and documents
  • Preparing and issuing insurance policy documents and certified letters for attorneys
  • Using data and analytics to determine policy terms.

Performance Monitoring Analyst

Geico
03.2018 - 08.2022
  • Collect and gather data from various sources for performance analysis
  • Develop, track, and report on key performance indicators to assess business performance
  • Analyze data to identify trends, patterns, and anomalies that may impact performance
  • Generate and present performance reports to management
  • Monitor and assess the quality of services to ensure they meet established standards.

Retention Specialist

Geico
09.2016 - 02.2018
  • Provide exceptional customer support and assist customers in resolving issues or concerns
  • Build strong relationships with customers to enhance loyalty and satisfaction
  • Develop and implement strategies to engage and retain customers
  • Maintain records of customer interactions, feedback, and retention efforts.

Customer Service Specialist

Geico
02.2012 - 08.2016
  • Handle incoming calls from policyholders to assist with inquiries, policy changes, and general information
  • Assist customers with policy adjustments, such as adding or removing coverage, changing deductibles, and updating personal information
  • Help customers with premium payment inquiries, payment processing, and setting up payment plans
  • Stay informed about auto insurance products, coverages, and regulations to provide accurate information to customers
  • Address and resolve customer complaints or concerns professionally and in a timely manner
  • Identify opportunities to cross-sell or upgrade additional insurance products to customers.

Education

High School Graduate -

Jasper County High School
Monticello, GA

Cardiovascular Technology Associate Degree -

Central Georgia Technical College
Macon, GA
12.2011

Skills

  • Risk Assessment
  • Attention to Detail
  • Caseload Management
  • Policy Quoting and Pricing
  • Strong communication skills
  • Strong leadership skills
  • Problem-solving
  • Understanding of insurance industry regulations
  • Adaptability
  • Time Management
  • Technical and Software Proficiency
  • Risk Mitigation
  • Analyzing Data

Certification

Georgia Department of Insurance— Personal Lines Insurance License

Timeline

Coverage Underwriter

Geico
09.2022 - Current

Performance Monitoring Analyst

Geico
03.2018 - 08.2022

Retention Specialist

Geico
09.2016 - 02.2018

Customer Service Specialist

Geico
02.2012 - 08.2016

High School Graduate -

Jasper County High School

Cardiovascular Technology Associate Degree -

Central Georgia Technical College

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Summer Gentes