SUMMER GONZALEZ
Macclenny
Summary
Friendly hard worker, I have overall 10 years of customer service, very outgoing and alway thrive to make the customers happy, I'm very computer and electronics smart. Multitasking is a daily thing for me.
Experienced Building Service Worker with 1 years of experience performing custodial and housekeeping duties, light repair, inventory ordering and stocking and safety hazard checks. Efficient and effective employee with flexible work schedule to accommodate nights, weekends, or special events.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Human Service Worker I
NORTHEAST FLORIDA STATE HOSPITAL
09.2023 - Current
- Provided direct care and support to individuals with disabilities in a residential setting
- Assisted residents with daily living activities such as bathing, grooming, and dressing
- Ensured the safety and well-being of residents by maintaining a clean and organized living environment
- Monitored residents' behavior and reported any significant changes to the appropriate supervisor or healthcare professional
- Cultivated positive relationships with residents fostering trust and cooperation
Dispatcher/call Taker
Jacksonville Sheriff's Office
08.2023 - 02.2025
- Answer 911 emergency calls and non emergency administrative lines.
- Transfer caller's to the correct department.
- Make sure i gather all the information needed for the police officers.
Shipping Clerk
C&S Wholesales Grocers
04.2020 - 06.2023
- Help load the trucks when needed to maintain a smooth shift.
- Receive the product in for all the grocery stores.
- Make sure everything is in date.
- Help keep the warehouse clean at all times.
- Maintain a fast pace to keep the shift moving.
- Transportation representative III.
- Logistics.
- Setting up transfers.
- Getting out bound transfers pulled/selected.
QA Inspector
USA Quartz
01.2020 - 04.2020
- Inspect the counter tops when they got done being made.
- Count inventory every morning, make sure everything was in a good condition.
Customer Service
Boost Mobile
05.2018 - 01.2020
- Keep the store clean
- Count inventory every day
- Make sure all money is deposited in the bank at the end of my shift.
- Help the customer with anything they needed help with.
Cashier
Walmart Supercenter
04.2018 - 05.2018
- Provide assistance in the training and orientation of new cashiers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and processed checks.
- Kept my area clean and great customer service
Server
Jacksonville Sports Tavern
10.2014 - 03.2015
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Remove trays and stack dishes for return to kitchen after meals are finished.
Education
High School Diploma -
Middleburg High School
Middleburg, FL06.2015
Skills
- Multitasking
- Phone etiquette
- Electronics
- Judgment and Decision Making
- Customer and Personal Services
- Critical Thinking
- Dispatching
- Customer service
- English
- Typing
- Troubleshooting
- Computers
- Complex Problem Solving
- Workplace safety
- Patience and tolerance
- Cross-functional coordination
- Quality assurance
Accomplishments
- Documented and resolved wrong medication being given twice to a patient at the same which led to receiving a shining star award.
Certification
- Driver's License
- CPR Certification July 2025 to July 2027
Timeline
Human Service Worker I
NORTHEAST FLORIDA STATE HOSPITAL
09.2023 - Current
Dispatcher/call Taker
Jacksonville Sheriff's Office
08.2023 - 02.2025
Shipping Clerk
C&S Wholesales Grocers
04.2020 - 06.2023
QA Inspector
USA Quartz
01.2020 - 04.2020
Customer Service
Boost Mobile
05.2018 - 01.2020
Cashier
Walmart Supercenter
04.2018 - 05.2018
Server
Jacksonville Sports Tavern
10.2014 - 03.2015
High School Diploma -
Middleburg High School