SUMMER GOODMAN

Simi Valley,CA

Summary

Detail-oriented and customer-focused receptionist with experience in administrative support, billing assistance, and customer service. Skilled in organization, multitasking, and creating a welcoming environment for clients and staff. Seeking opportunities to apply my strengths in communication and efficiency in a dynamic workplace.

Overview

years of professional experience

Work History

Receptionist / Customer Service Agent

Cornerstone Photography

Moorpark, USA

01.2023 - Current

First point of contact for all clientele (customer support/business communications), providing top-tier front desk support at the #1 voted photography studio in Ventura County.
Delivered superior customer support to improve account retention rate.
Assist with billing inquiries, processing payments, and resolving discrepancies.
Maintain organized filing systems, both digital, and physical.
Manage scheduling, appointments, and office calendars, ensuring smooth daily operations.

Shift Lead

Jamba Juice

Ventura, USA

01.2021 - 01.2023

Promoted to Shift Lead after six months as a Team Member as a result of exceptional work ethic and consistent customer satisfaction.
Supervised and trained team members to ensure smooth store operations.
Handled cash, processed transactions, and made deposits.
Managed inventory, restocking supplies, and placing orders.
Ran sales and labor reports using the 'TOAST' Point of Sale system.
Ensured cleanliness and compliance with health and safety standards.

Babysitter

(Self-Employed)

01.2017 - 12.2021

Administered childcare for various families, maintaining a secure and stimulating atmosphere
Executed light housekeeping tasks as required.
Used organization and time management skills to multitask and keep children on set schedules.

Housekeeper

Private Employer

01.2020 - 12.2020

Cleaned and organized residential spaces, including garages and living areas.
Sorted and donated household items.

Education

High School Diploma -

Connections Charter Academy

Online

06-2023

Skills

Exceptional customer service
Problem-Solving & Conflict Resolution
Scheduling & Appointment Coordination
Multitasking capacity

Administrative & Clerical Support
Billing & Payment Processing
File Organization & Data Entry
Team Collaboration

References

References available upon request.

Timeline