Summer Gould
Maitland,FL
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, skilled in cash handling and staff motivation. Successfully reduced employee turnover and promoted repeat customer occasions by fostering a positive work environment and enhancing operational efficiency. Adept at training and mentoring staff, ensuring high standards of customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2016 - Current
- Built relationships with customers to encourage repeat business.
- Responded to and resolved any customer issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced processes by pinpointing bottlenecks and working with other leaders to direct workflow and support operations
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Cashier
Thrift Store
05.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback and returning shoppers.
- Helped customers complete purchases or locate items and assisted with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front of POS to maintain business image.
Shift Supervisor
Panda Express
05.2014 - 10.2016
- Responded to customer cues and provided insightful resolutions to enhance overall customer experience.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Education
Bachelor Of Applied Arts And Science - Biological Sciences
Arizona State University
Tempe, AZSkills
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Operations management
- Document management
- Employee training/mentoring
- Cash handling expertise
Timeline
Shift Supervisor
Starbucks
10.2016 - Current
Cashier
Thrift Store
05.2014 - 12.2017
Shift Supervisor
Panda Express
05.2014 - 10.2016
Bachelor Of Applied Arts And Science - Biological Sciences
Arizona State University