Summer Hart

• Worked as part of collaborative team to address changing needs of children and families.
• Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
• Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.

• Trained clients to apply appropriate social skills and behavior modification techniques.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

• Answered phone calls to take orders, give information and document reservations.
• Answered customer questions about hours, seating, and menu information.
• Promoted business loyalty by fostering positive customer relationships.
• upselling food items on the menu and describing new food options to try
• Advised customers about special offerings and menu items to help drive sales.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Worked effectively in fast-paced environments.

Worked from home

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.