Summer Hutchison

Tecumseh,OK

Summary

Dedicated professional experienced conducting visual, audio and video surveillance to document actions of both customers and staff. Skilled in helping customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful casino setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

years of professional experience

Work History

Surveillance Officer

Osage Casinos

11.2022 - 12.2023

Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting privacy and security of employees and patrons.
Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
Updated daily logs and produced reports outlining surveillance activities.
Reviewed live and archived video surveillance footage for investigative purposes.

Front Desk Agent

Osage Casinos

01.2019 - 11.2022

Increased customer loyalty with exceptional communication skills and personalized service.
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Mentored new hires on best practices at front desk ensuring they were properly trained and equipped to excel in their roles.
Kept accounts in balance and ran daily reports to verify totals.

Child Nutrition Worker

Ponca City Public Schools

09.2017 - 05.2018

Maintained effective supply levels by monitoring food stock and dry goods.
Followed food safety practices and sanitation guidelines.
Increased efficiency in meal preparation by organizing workstations and prepping ingredients ahead of time.
Upheld confidentiality requirements when handling sensitive student information related to dietary needs or health conditions.
Demonstrated flexibility when adjusting to changes within daily schedule or adapting menus based on available ingredients.

Education

GED -

Pioneer Technology Center, Ponca City, OK

01.2017

Skills

Video Surveillance
Law Enforcement Liaison
Suspicious Activity Monitoring
Transaction Processing

Documentation
Nightly Audits
Guest Services

Timeline

Surveillance Officer - Osage Casinos

11.2022 - 12.2023

Front Desk Agent - Osage Casinos

01.2019 - 11.2022

Child Nutrition Worker - Ponca City Public Schools