Megan Dyer
Hominy,OK
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Osage Casinos. Excelled in cash handling and complaint resolution, demonstrating exceptional multitasking and shift leadership abilities. Reduced employee turnover significantly, fostering a positive and efficient work environment. Skilled in training and mentoring, with a focus on achieving top-notch service standards.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Osage Casinos
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Paid out Jackpots to the guest.
- Dual Rating since December 2023, which means I was the acting Shift Manager.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Cashier Helper
Cherokee Casino Ramona
07.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Offered assistance to elderly or disabled customers as appropriate.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
Players Service
Cherokee Casino
09.2022 - 08.2023
- Cashed checks and made cash advances for the guest.
- Paid out jackpots to the guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Guest Service Representative
Osage Casino
01.2021 - 05.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Bartender
Osage Casino
09.2018 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Hominy High School
Hominy, OK05-1998
Skills
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
- Shift reporting
- Team motivation
- Complaint resolution
- Shift leadership
- Multitasking
Timeline
Shift Supervisor
Osage Casinos
10.2022 - Current
Players Service
Cherokee Casino
09.2022 - 08.2023
Cashier Helper
Cherokee Casino Ramona
07.2022 - 09.2023
Guest Service Representative
Osage Casino
01.2021 - 05.2021
Bartender
Osage Casino
09.2018 - 12.2018
High School Diploma -
Hominy High School
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