Summer James
Little Rock,AR
Overview
3
3
years of professional experience
Work History
Server
Shotgun Dans
03.2023 - 03.2025
- Deliver outstanding customer service and manage orders efficiently, enhancing guest satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier
Shotgun Dans
03.2023 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Took incoming phone calls in a timely manner, switching between multiple lines.
- Assisted customers with questions and helping them place orders over the phone.
- Set up party reservations or answer reservation related questions in person and on the phone.
Server
The Buttered Biscuit
02.2025 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Junk Removal Specialist
Mean Clean LLC
10.2024 - 04.2025
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
Business And Finance
UALR
Little Rock, ARHigh School Diploma -
Joe T Robinson
Little Rock, AR2023
Skills
- Creative
- Attentive
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Hospitality service expertise
- Team collaboration
- Performance improvement
- Suggestive selling
- Upselling techniques
- Positive and professional
- Positive guest interactions
- Reliable and responsible
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Problem-solving
- Excellent communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
The Buttered Biscuit
02.2025 - 06.2025
Junk Removal Specialist
Mean Clean LLC
10.2024 - 04.2025
Server
Shotgun Dans
03.2023 - 03.2025
Cashier
Shotgun Dans
03.2023 - 03.2025
Business And Finance
UALR
High School Diploma -
Joe T Robinson