Summer-leigh Vera
FULLERTON,CA
Overview
3
3
years of professional experience
Work History
Quality / Client Success Manager
Fenix Consulting Group
Orange, California
02.2026 - Current
- Quality & Performance Management – Monitor quality metrics and create performance charts to identify trends and opportunities for improvement.
- Data Analysis & Reporting – Analyze quality data and reports to identify patterns and support data-driven decisions.
- Coaching & Team Development – Partner with reps, owners, and leadership to provide coaching, feedback, and improvement strategies.
- Problem Solving & Root Cause Analysis – Investigate customer escalations and operational issues to identify root causes and develop solutions.
- Process & Customer Experience Improvement – Identify process gaps and create best practices that improve team performance and the customer experience.
- Cross-Functional Collaboration – Work closely with leadership and multiple teams to support quality initiatives and operational goals.
Personal Shopper
Shipt
Fullerton, California
10.2023 - 02.2026
- Selected items based on customer preferences and shopping lists.
- Communicated with customers to clarify specific product needs and preferences.
- Managed time effectively to ensure timely delivery of orders.
- Maintained knowledge of store layouts and product availability.
- Maintained a high level of customer service while ensuring customer satisfaction.
Timeline
Quality / Client Success Manager
Fenix Consulting Group
02.2026 - Current
Personal Shopper
Shipt
10.2023 - 02.2026