Summer Lewis
Sandy Spring
Summary
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Overview
24
24
years of professional experience
Work History
Operations Coordinator
Sandy Spring Friends School
01.2023 - Current
- Answer and respond to all incoming telephone calls and department emails. Provide support to the morning transportations program; this will include interfacing with department administrators, bus drivers and SSFS families
- Manage daily contractor schedule. Responsible for the registration and departure of all on-site contractors
- Reports: create, manage, and distribute all required and periodic reporting for the department
- Inventory: manage key supply inventories, and provide purchase requests for refills, and new inventory items
- Process monthly receipts/invoices for the department
- Assist with daily receiving and mail/package distribution
- Perform other duties, as assigned by the Director of Facilities & Transportation
Facilities Helpdesk Agent
International Monetary Fund
01.2021 - 01.2023
- Serve as the first point of contact for customers seeking routine facilities service requests
- Process incoming facilities work orders requests through phone, email, and web platforms
- Document, assess, prioritize classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer
- Answer external phone calls on behalf of the organization and route them to the appropriate department
- Follow approved policies and procedures
- Communicate clearly and effectively in verbal and written format
Activations Specialist
AppleOne Employment Services/Capital One Auto Finance
01.2020 - 01.2021
- Collect Onboarding information from Dealer Customers.
- Timely management of correspondence within Shared Mailbox.
- Strong communication skills required to interact with internal and external customers.
- Data Entry within user interface and tracking mechanisms.
- Partner and engage with external partners (3rd party providers, dealers) and internal partners (Area Sales Manager).
- Escalation of onboarding concerns to appropriate parties.
- Provide status updates to internal and external partners.
Customer Care Benefits Specialist /Claims Liaison
Texas Municipal League (TML Health Benefits)
01.2019 - 01.2020
- Delivers high attention when quoting medical, dental and vision insurance plan benefits and eligibility; to members, physicians and third party vendors.
- Claims liaison between Texas Municipal League and physicians regarding medical, dental and vision claim statuses; also contacts and follows up with physicians/members for any missing or incomplete documentation submission(s) needed, and/or required corrections needed for the approval process of corrected claims and/or claim appeals.
- Identifies, and reviews system errors (inaccurate claim denials) for medical, dental and vision claim eligibility for reprocessing consideration.
- Obtains insurance coverage information and updates demographics.
- Provides Pre Authorization information and/or documentation prior to provider through phone/Fax.
- Maintains security by following HIPPA guideline and rules when verifying physicians and members with TML health Benefits.
- Identifies, and reviews system errors (inaccurate claim denials) for medical, dental and vision claim eligibility for reprocessing consideration.
- Demonstrated knowledge of all insurance companies: Private and Government sponsored.
Data Scanner
Aerotek
01.2019 - 01.2019
- Scan reports/drawings into Company database.
Customer Service Representative
Accentuate Staffing/Charles and Colvard
01.2017 - 01.2018
- Inbound/Outbound phone calls to ensure customer satisfaction with purchases
- Assisting customers with online purchases and explaining product.
Customer Service Representative
Oak Hall Cap & Gown
01.2013 - 01.2017
- Inbound/outbound calls to customers.
- Answer department emails from customers.
- Assisted customers both on the phone as well as walk-ins.
Customer Service Representative
CCS Medical
01.2002 - 01.2013
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Inbound/Outbound calls to ensure patient satisfaction with order and product.
Documentation Specialist
- Communicated with physician offices to acquire needed documentation.
- Ran reports to target unbilled insurance claims.
- Reduced unbilled claims to record low.
Diabetic Drug Card Approval Representative
- Processed prescription claims for participants.
- Secured prescription for needed supplies.
- Communicate with pharmacy, insurance, and patient to ensure delivery of proper supplies.
Education
Diploma -
Salem High School
Skills
- Organization
- Office Equipment Operation
- Reporting Using Excel and Other Systems
- Team Player
- Multi-line Telephone
- Strong Typing Skills
- Communication Skills
- Task Oriented
Timeline
Operations Coordinator
Sandy Spring Friends School
01.2023 - Current
Facilities Helpdesk Agent
International Monetary Fund
01.2021 - 01.2023
Activations Specialist
AppleOne Employment Services/Capital One Auto Finance
01.2020 - 01.2021
Customer Care Benefits Specialist /Claims Liaison
Texas Municipal League (TML Health Benefits)
01.2019 - 01.2020
Data Scanner
Aerotek
01.2019 - 01.2019
Customer Service Representative
Accentuate Staffing/Charles and Colvard
01.2017 - 01.2018
Customer Service Representative
Oak Hall Cap & Gown
01.2013 - 01.2017
Customer Service Representative
CCS Medical
01.2002 - 01.2013
Documentation Specialist
Diabetic Drug Card Approval Representative
Diploma -
Salem High School