Summer Lightfoot
Casa Grande,Arizona
Overview
16
16
years of professional experience
Work History
Customer Service, Grounds Keeper, Ranger
Sun Communities
05.2023 - 09.2023
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Conducted daily patrols of park boundaries and remote areas to monitor resource conditions, report violations, and maintain a visible presence for visitor safety.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
Gate Attendant
Sun Communities
10.2022 - 02.2023
- Frequently reviewed security cameras and reported security breaches to management.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Monitored CCTV cameras and alarm systems for security breaches.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
- Ensured consistent adherence to established protocols while monitoring incoming guests for potential security risks or violations.
Courier
Federal Express Co., Ltd, FedEx
11.2007 - 12.2017
- Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Elmira High School
Elmira, OR06.1979
Skills
- Money handling abilities
- Paperwork Processing
- Professional telephone demeanor
- Service-oriented self-starter
- Retail store support
- Work Prioritization
- POS systems
- Access point monitoring
- Attentive and Observant
- Adaptable and Flexible
- Punctuality
- Strong Work Ethic
Timeline
Customer Service, Grounds Keeper, Ranger
Sun Communities
05.2023 - 09.2023
Gate Attendant
Sun Communities
10.2022 - 02.2023
Courier
Federal Express Co., Ltd, FedEx
11.2007 - 12.2017
High School Diploma -
Elmira High School
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