Summer Llano
Largo,FL
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Biologics Team Lead
OneBlood
04.2023 - Current
- Conducted training sessions on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized skill development by offering continuous support and guidance.
- Coached team members in techniques necessary to complete job tasks.
- Streamlined processes across departments to reach shared business goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Recommended enhancements to business systems to address evolving demands.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Promoted environment focused on continuous improvement through team collaboration and innovation.
Shift Supervisor
Starbucks
11.2017 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Handled store opening and closing protocols diligently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Coordinated workforce and assets to ensure continuous productivity during busy hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Addressed and resolved customer inquiries and issues.
- Helped store management meet standards of service and quality in daily operations.
- Ensured adherence to company rules and guidelines by employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Executed precise transactions of cash and credit cards through POS.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw shift operations, provided essential resources and evaluated team performance to ensure smooth business workflow.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Cultivated business growth through sustained engagement with clients.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maximized productivity with strategic assignment of tasks.
- Supervised ongoing daily production phases.
- Oversaw inventory and procured supplies to maintain optimal stock levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Fostered collaborative interactions within the team and leadership.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Generated regular reports detailing goals and achievements.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Established strong customer relationships to boost revenue and profit.
Education
High School Diploma -
Seminole High School
Seminole, FL05-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Production monitoring
- Relationship building
- Task delegation
Certification
- Licensed Esthetician, American Institute of Beauty. 2020
Timeline
Biologics Team Lead
OneBlood
04.2023 - Current
Shift Supervisor
Starbucks
11.2017 - 03.2023
High School Diploma -
Seminole High School
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