Summer Mansel
North Richland Hills,TX
Summary
I am highly skilled in customer service, with a proven ability to build positive relationships, resolve concerns effectively, and create meaningful experiences for clients. My strengths include active listening, clear communication, and adaptability, which allow me to understand customer needs and provide personalized solutions. I consistently maintain a professional, approachable, and empathetic demeanor, even in high-pressure situations, ensuring that customers feel valued and supported. With strong problem-solving skills and a focus on exceeding expectations, I take pride in delivering service that fosters trust, loyalty, and long-term satisfaction.
Overview
5
5
years of professional experience
Work History
Teacher
Kid City USA
North Richland Hills, TX
06.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Waitress
Tia Juanitas Fish Camp
Henderson, Tx
03.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Representative
State Farm
Longview, TX
08.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Mount Enterprise High School
Mount Enterprise, TXSkills
- Management
- Relationship building
- Critical thinking
- Customer Satisfaction
- Collaborative learning
- Clear Communication
- Patient
- Curriculum development
- Customer Service
- Time Management
- Conflict Resolution
Timeline
Teacher
Kid City USA
06.2024 - Current
Waitress
Tia Juanitas Fish Camp
03.2022 - 06.2024
Customer Service Representative
State Farm
08.2020 - 02.2022
Mount Enterprise High School