Summer Matea
Boulder City,NV
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bodyheat Tanning
Henderson, NV
02.2024 - Current
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
Cashier Assistant Manager
Grandma Daisys Candy And Icecrm
Boulder City, NV
05.2022 - 03.2024
- Resolved customer disputes in a timely manner while adhering to company policies.
- Formed and sustained strategic relationships with clients.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Maintained work area and kept cash drawer organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Maintained a clean work area and complied with health codes.
- Collaborated with team members to ensure smooth operation during peak hours.
Lifeguard
Cowabunga Waterpark
Henderson, NV
04.2021 - 09.2021
- Used training and medical supplies to examine injured people and administer first aid.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
- Responded quickly to medical emergencies in the pool area.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Education
High School Diploma -
Boulder City High School
Boulder City, NV05-2023
Some College (No Degree) - Elementary Education
Nevada State University
HendersonSkills
- Promotional support
- Upselling
- Customer service
- Product guidance
- Verbal and written communication
- Goal tracking
- Client service
- Friendly and outgoing
- Relationship building
- Cash register operation
- Guest relations
- Hospitality and accommodation
- Outgoing personality
- Teamwork and collaboration
References
References available upon request.
Timeline
Sales Associate
Bodyheat Tanning
02.2024 - Current
Cashier Assistant Manager
Grandma Daisys Candy And Icecrm
05.2022 - 03.2024
Lifeguard
Cowabunga Waterpark
04.2021 - 09.2021
High School Diploma -
Boulder City High School
Some College (No Degree) - Elementary Education
Nevada State University
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