Summer Miller
Columbus
Summary
Adaptable expert known for exceptional customer service and staff development. Skilled in cash handling accuracy and managing daily operations to enhance store performance and drive customer loyalty.
Overview
7
7
years of professional experience
Work History
Full Time Key Holder
Brighton Collectibles
Columbus, OH
01.2025 - Current
- Managed daily operations to ensure optimum store performance and customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Trained and mentored new staff on sales techniques and operational standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Partner
Brighton Collectibles
Columbus, OH
12.2023 - 01.2025
- Collaborated with team members to develop effective promotional strategies and increase sales.
- Supported inventory management processes by tracking stock levels and coordinating replenishment orders efficiently.
- Contributed to the development of new sales strategies and initiatives, ensuring alignment with overall organizational goals and objectives.
Server
Cheesecake Factory Inc
Columbus, OH
04.2024 - 05.2025
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu knowledge and service protocols to maintain quality standards.
Patient Service Representative
Sharp Rees-Stealy Medical Group
San Diego, CA
01.2019 - 01.2020
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted patients with insurance verification and financial inquiries, ensuring clarity and compliance.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient concerns and complaints promptly, fostering a positive patient experience.
Education
Options For Youth
Upland, CASkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Bank deposits
- Staff oversight
- Staff training and development
- Team training and development
Languages
Spanish
Professional Working
Timeline
Full Time Key Holder
Brighton Collectibles
01.2025 - Current
Server
Cheesecake Factory Inc
04.2024 - 05.2025
Sales Partner
Brighton Collectibles
12.2023 - 01.2025
Patient Service Representative
Sharp Rees-Stealy Medical Group
01.2019 - 01.2020
Options For Youth