Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Summer Morrison

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Iqor
08.2019 - 01.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Associate Of Business Administration - Business Administration

Texas State University
San Marcos, TX
12.2020

Skills

  • Effective Written and Verbal Communication
  • Customer Order Management
  • Senior Leadership Support
  • Special Requests
  • Crm software
  • Wpm:90
  • Technical support
  • Customer relations management

Timeline

Customer Service Specialist

Iqor
08.2019 - 01.2023

Associate Of Business Administration - Business Administration

Texas State University
Summer Morrison