Summary
Overview
Work History
Education
Skills
Timeline
Service/Leadership
Generic

Jupiter Stokes

Portland

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Spoonful of Comfort
12.2023 - 07.2026
  • Maintained a high CSAT score with 94% 5 star reviews through effective communication and problem solving skills.
  • Provided assistance to customers by answering inquiries over the phone.
  • Placed, tracked, and managed online orders to ensure timely delivery and customer satisfaction
  • Increased Customer trust and satisfaction by rerouting packages to new locations, updating addresses, and correcting typos
  • Addressed common technical issues to improve user experience., and assist with website troubleshooting

Service Desk Associate

Home Depot
05.2021 - 12.2023
  • Managed online orders, ensuring timely processing of current, past due, and new requests
  • Assisted customers in store by answering questions, locating items, and processing orders efficiently
  • Contact customers to keep them informed of any relevant changes
  • Contacted customers to provide updates on relevant changes, enhancing their shopping experience

Barista

Starbucks
11.2020 - 03.2021
  • Led customer service operations
  • Managed health and sanitation protocols
  • Upheld Starbucks hospitality standards, enhancing customer experience
  • Ensured adherence to Starbucks standards while preparing drinks promptly

Driver

Z Brother’s Pizza
01.2020 - 08.2020
  • Operated health and sanitation equipment in public facilities
  • Managed customer service team to enhance client satisfaction
  • Delivered hospitality services to citywide customers, maintaining high service standards

Education

High School Diploma -

Bountiful High School
Bountiful
05-2019

Skills

  • Customer service
  • Effective communication
  • Customer relations
  • Call center experience
  • Written and verbal communication
  • Problem resolution
  • Customer order management
  • Customer retention
  • Conflict resolution
  • Written and verbal skills
  • Interpersonal skills
  • Telephone etiquette

Timeline

Customer Service Specialist

Spoonful of Comfort
12.2023 - 07.2026

Service Desk Associate

Home Depot
05.2021 - 12.2023

Barista

Starbucks
11.2020 - 03.2021

Driver

Z Brother’s Pizza
01.2020 - 08.2020

High School Diploma -

Bountiful High School

Service/Leadership

  • West Bountiful Youth City Council | August 2016-May 2019
  • Conducting and presiding over meetings as mayor
  • Calling for open discussion and motions
  • Assigning additional duties
  • Running events and activities
  • Recorded Councils Events through pictures and summaries of events
  • Participates in council’s events and meetings
  • Debating and presenting new ideas
  • Reviewing and amending bylaws
  • Participating in all activities and events