Summer O'Neill
Knightdale,NC
Summary
Experienced restaurant operations leader with strengths in labor scheduling, sanitation compliance, inventory control, and coaching. Skilled at coordinating teams, supporting shift coverage, and improving daily service standards to drive efficient, guest-focused operations.
Overview
12
12
years of professional experience
Work History
1st Assistant Manager /Assistant General Manager
Chuy's
Raleigh, NC
09.2022 - Current
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Monitored guest service standards and resolved concerns through calm, professional communication.
- Supported opening and closing procedures for dining room, bar, and kitchen areas.
- Delivered constructive feedback to employees to enhance performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Inspired and guided team members to collaboratively meet targets.
- Coordinated with the General Manager to develop and implement strategic plans.
- Implemented marketing strategies to increase brand awareness and revenue.
- Provided leadership, insight and mentoring to newly hired managers and employees to supply knowledge of various company programs.
- Supported labor scheduling and shift coverage across restaurant departments.
Owner/Operator
Summer Clean Summer Fresh
Amarillo, Tx
09.2019 - 08.2022
- Directed daily operations for a residential and commercial cleaning service
- Coordinated staff schedules and resource allocation, optimizing operational efficiency.
- Managed client scheduling, confirmations, and service route planning
- Oversaw daily business functions, enhancing workflow and productivity.
- Ordered cleaning supplies and maintained inventory for ongoing service needs
- Communicated with clients to resolve concerns and adjust service requests
- Marketed cleaning services and developed repeat business relationships
- Built long-term customer relationships through exceptional service and prompt issue resolution.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Staffing Specialist
Command Center / Hire Quest
Amarillo, Tx
03.2015 - 08.2019
- Reviewed resumes and applications to identify top candidates for open positions.
- Coordinated staffing schedules to ensure optimal coverage for client needs.
- Monitored and adjusted staffing assignments based on project requirements and availability.
- Identified suitable candidates for staffing assignments through screening processes. for Command Center and Hire Quest staffing assignments.
- Matched associates to job orders based on assessed skills and availability to ensure optimal placement. to job orders using availability, skills, and location.
- Processed new hire paperwork and verified employment documents.
- Supported on-site staffing needs for temporary and direct-hire placements.
- Communicated assignment details, shift changes, and attendance expectations to associates.
- Monitored open positions and updated recruiters on candidate status.
- Administered applicant tracking system (ATS) database to input, update, and maintain candidate details.
- Collaborated with department managers to develop effective recruiting plans for new openings.
- Recorded all staffing activities in company database to maintain accurate and up-to-date candidate information.
- Managed onboarding processes for new hires including orientation programs and training sessions.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Developed relationships with field team to assist in developing pool of candidates.
- Conducted background checks and reference checks during pre-employment screening.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05-2008
Skills
- Restaurant operations
- Staff scheduling
- Shift coverage
- Scheduling and planning
- Inventory control
- Employee performance evaluation
- Coaching and mentoring
- Staff training and development
- Hiring process
- New hire onboarding
- Team leadership
- Multitasking and organization
Accomplishments
- Highest growth in alcohol sales in our region for 2024 - Chuy's
- Best in business in 2021 - Summer Clean Summer Fresh
Timeline
1st Assistant Manager /Assistant General Manager
Chuy's
09.2022 - Current
Owner/Operator
Summer Clean Summer Fresh
09.2019 - 08.2022
Staffing Specialist
Command Center / Hire Quest
03.2015 - 08.2019
High School Diploma -
Amarillo High School