Summer Palmer
Ames,IA
Summary
A friendly and reliable associate with over five years of experience. I pride myself on providing an organized, structured working environment by creating sorting systems, labels, and written instructions for my fellow coworkers and I to follow, as well as coordinating with DOS about group routing/billing/rooming and the use of rental spaces.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Guest Service Associate / Sales Coordinator
Springhill Suites
11.2022 - Current
- Managed front desk operations, overseeing reservations, generating daily reports, and maintaining cash drawer accuracy to ensure smooth guest experiences.
- Managed front desk operations, including but not limited to making reservations, printing daily reports, and handling the cash drawer.
- Maintained an organized and clean reception area
- Gained expertise in Fosse, PEP, Stay and Opera systems for efficient task execution.
- Helped with other departments such as housekeeping, making beds, and doing laundry occasionally; breakfast, attending breakfast, cleaning the area, and putting away orders.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Assisted in managing inventory of supplies, ensuring resources were available for smooth operations.
- Managed communication between sales team and clients, enhancing customer satisfaction and retention.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Material Handler
Hach Company
10.2021 - 02.2022
- Collaborated with team members to ensure timely production and adherence to quality standards.
- Inspected materials for quality control with strong attention to detail, minimizing defects.
- Handled and packaged fragile materials with care, reducing risk of damage during transport.
- Collaborated with team members to meet production deadlines and quality standards.
Digital shopper
Walmart
06.2021 - 09.2021
- Enhanced customer shopping experience through personalized recommendations and attentive customer service.
- Maintained high standards of item handling to preserve quality and freshness. and made sure all items were as fresh as possible, ensuring a good experience with online shopping.
- Focused on delivering customer satisfaction by ensuring accurate order fulfillment. exactly what they ordered, and if, after exhausting all other means, would provide suitable substitutions.
Cashier
Walmart
09.2018 - 03.2019
- Operated cash registers and handled transactions accurately and efficiently to ensure smooth customer experience.
- Provided excellent customer service and resolved issues professionally to enhance customer satisfaction.
- Knowledgeable in processing various forms of payment and performing end-of-day cash reconciliation.
- Balanced cash drawers and maintained clean, organized work area to support operational efficiency.
Education
Diploma -
Southeast Polk High School
Altoona, IA01-2020
Skills
- Front desk operations
- Transaction handling
- Property systems
- Cash handling
- Guest relations
- Guest services
- Payment transactions
- Check-in procedures
- Complaint resolution
- Communication
- Professional demeanor
- Organization
- Cash management
- Guest services
- Issue management
- Inventory management
- Computer proficiency
- Detail orientation
- Telephone communication
Accomplishments
Promoted within 3 years of employment from Front Desk associate to Sales Coordinator
Languages
English
Native
Timeline
Guest Service Associate / Sales Coordinator
Springhill Suites
11.2022 - Current
Material Handler
Hach Company
10.2021 - 02.2022
Digital shopper
Walmart
06.2021 - 09.2021
Cashier
Walmart
09.2018 - 03.2019
Diploma -
Southeast Polk High School