Summer Phelps
Peru,IN
Summary
Dedicated Health Care Aide with a proven track record at Senior Helpers, excelling in patient-focused care and vital signs monitoring. Recognized for building strong patient relationships and providing compassionate support, enhancing overall well-being. Committed to maintaining safety and cleanliness while adapting care strategies to meet individual needs effectively.
Overview
28
28
years of professional experience
Work History
Health Care Aide
Senior Helpers
Wabash, IN
11.2024 - 09.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient vitals and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient living spaces.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Assisted with patient transfer and ambulation.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient comfort by providing compassionate and attentive care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Stay at Home Parent
Self Employed
Peru, IN
06.2009 - 11.2024
- Managed daily schedules and routines for multiple children, ensuring consistency and structure.
- Developed educational activities that fostered cognitive and social development in children.
- Coordinated household budgets, tracking expenses to optimize financial resources effectively.
- Implemented meal planning strategies to promote healthy eating habits within the family.
Outbound Call Center Agent
Advanced Roofing
Muncie, IN
05.2016 - 05.2017
- Conducted outbound calls to prospective customers, promoting roofing services and generating leads.
- Managed customer inquiries, providing accurate information on roofing options and pricing.
- Utilized CRM software to track interactions and maintain updated customer records.
- Collaborated with team members to develop effective sales scripts for improved communication.
Outbound Call Center Agent
Five Star Roofing
Hartford City, IN
05.2014 - 2016
- Trained new agents on call handling procedures and customer service best practices.
- Monitored call metrics to enhance individual performance and team productivity strategies.
- Resolved customer complaints efficiently, ensuring high satisfaction levels and retention rates.
- Assisted in developing marketing strategies based on customer feedback and trends observed during calls.
Cashier
Walmart
Marion, IN
05.2003 - 01.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in locating products and provided information on promotions.
- Handled cash, credit, and debit transactions accurately to ensure proper register balancing.
Inbound Call Center Representative
First Bank of Marin
Las Vegas, NV
01.2000 - 04.2003
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Assisted customers with account inquiries, troubleshooting issues efficiently and accurately.
- Utilized CRM software to document interactions and track customer requests effectively.
- Resolved customer complaints by identifying root causes and implementing effective solutions.
Factory Production Worker
All Star Temporary Employment Agency
Lima, OH
01.2000 - 04.2003
- Operated machinery to assemble products according to specifications.
- Conducted quality checks on finished goods to ensure compliance with standards.
- Collaborated with team members to streamline production processes and improve efficiency.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Cashier
Pak a Sak Taco Bell
Hartford City, IN
07.1997 - 03.2000
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer inquiries and complaints professionally to maintain satisfaction levels.
- Monitored inventory levels at the front end and reported discrepancies promptly.
- Trained new cashiers on operational procedures and customer service standards effectively.
Education
GED -
Ivy Tech Community College
Marion, IN04.2003
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
- Supporting personal needs
- Safety precautions
- Companionship and emotional support
- Patient-focused care
- Feeding assistance
- Healthcare ethics
- Compassionate caregiver
- Mobility assistance
- Light housekeeping
- Direct patient care
- Patient assessments
- Vital signs monitoring
- Preparing meals
- Excellent interpersonal communication
- Great with people
- Good energy
- Positive attitude
- Prior Experience
Timeline
Health Care Aide
Senior Helpers
11.2024 - 09.2025
Outbound Call Center Agent
Advanced Roofing
05.2016 - 05.2017
Outbound Call Center Agent
Five Star Roofing
05.2014 - 2016
Stay at Home Parent
Self Employed
06.2009 - 11.2024
Cashier
Walmart
05.2003 - 01.2006
Inbound Call Center Representative
First Bank of Marin
01.2000 - 04.2003
Factory Production Worker
All Star Temporary Employment Agency
01.2000 - 04.2003
Cashier
Pak a Sak Taco Bell
07.1997 - 03.2000
GED -
Ivy Tech Community College