Summer Provencio
The Clyde Hotel
Albuquerque,NM
1
Certification
14
years of professional experience
Experienced hospitality professional skilled in beverage mixing, bar inventory management, and delivering customer satisfaction. Focused on teamwork and adaptability while thriving in high-pressure environments. Committed to maintaining an organized workspace and fostering positive patron experiences.
Work History
Banquet Bartender/Restaurant Server
1 Year 2 Months- Prepared and served beverages for events at a historic hotel.
- Maintained cleanliness and organization of the bar area during events.
- Collaborated with event staff to ensure smooth service during banquets.
- Balanced daily registers and generated sales reports for management.
- Prepared and served many drinks per shift in high-volume environment.
Bartender/Restaurant Server
5 Years 2 Months- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Delivered food and beverages promptly while attentively addressing customer needs to enhance dining experience.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated staff training by sharing expertise in bartending techniques and customer service best practices to elevate team performance.
- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory to ensure smooth operations.
Restaurant Server
1 Year 7 Months- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Bartender/Restaurant Server
8 Months- Greeted new customers, discussed specials, and took drink orders.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Customer Service Representative
9 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Bartender/Beverage Cart Server
3 Years 10 Months- Maintained a presentable and well-stocked bar to enhance customer satisfaction.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Planned beverage menus and served large groups efficiently, contributing to successful events.
- Built strong relationships with repeat customers through engaging conversations and memorized drink orders, fostering loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Accounting And Finance
Skills
Responsible beverage service
Event preparation
Cash handling
Special event experience
Outstanding customer service
Efficient multitasking
Cleanliness and organization
Fast-paced adaptability
Reliability and punctuality
Team player attitude
Communication skills
Interpersonal skills
Quick learner
Certification
- ServSafe Food Handler's Certification
- New Mexico Alcohol Servers License
Timeline
Banquet Bartender/Restaurant Server
The Clyde Hotel
08.2025 - CurrentRead More
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Tanoan Country Club
08.2019 - 10.2024Read More
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11.2017 - 06.2019Read More
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Hacienda De Mesilla
02.2017 - 10.2017Read More
Customer Service Representative
Apple Care Call Center
01.2017 - 10.2017Read More
Bartender/Beverage Cart Server
Picacho Hills Country Club
03.2013 - 01.2017Read More
New Mexico State University
Bachelor of Science from Accounting And Finance
Read More