Summer Sheppard
Baltimore,MD
Summary
Team leader coordinating daily operations and driving sales performance through staff motivation and goal tracking. Strong time management and problem-solving skills to maintain productivity. Focus on improving customer satisfaction through responsive service and clear execution.
Overview
2
2
years of professional experience
Work History
Tech Consulant
Target
Florissant, Missouri
01.2025 - 08.2026
- Supported customers with electronics purchases, including TVs, headphones, gaming systems, phones, and accessories.
- Recommended products, explaining features and benefits to enhance customer decision-making.
- Monitored new technology products, video game releases, and sales trends to inform customer recommendations.
- Provided exceptional customer service, addressing guest questions and concerns to ensure satisfaction.
- Assisted with inventory tracking and merchandise displays.
- Maintained organization of shelves by restocking products regularly., organized, clean, and correctly priced.
- Processed transactions and managed the cash register.
Slide Attendant
Aquaport
Maryland Heights, Missouri
05.2025 - 08.2025
- Monitored swimmer safety across water slides and pool zones.
- Assisted guests in safely using slide equipment and following operating instructions.
- Enforced safety rules while maintaining a clean and orderly slide area.
- Resolved guest inquiries and concerns promptly to enhance visitor experience.
- Collaborated with team members to ensure seamless slide operations.
Team Leader
Smoothie King
Bridgeton, Missouri
04.2024 - 01.2025
- Coordinated daily store operations and supported team members to enhance shift efficiency.
- Motivated team members to achieve sales goals and maintain high productivity.
- Managed scheduling, delegated tasks, and resolved customer concerns to ensure smooth operations.
- Trained new employees on customer service, food safety, cash handling, and smoothie preparation procedure.
- Delivered high-quality products and strong customer service in a fast-paced environment.
- Handled opening and closing duties, including cash reconciliation and inventory checks.
- Tracked inventory levels and assisted with supply orders to reduce shortages.
- Maintained cleanliness and health and safety standards across the store.
Food Service Worker
Six Flags
Eureka, Missouri
03.2024 - 08.2024
- Prepared food items adhering to health and safety guidelines, ensuring quality and safety for customers.
- Supported guests with menu selections and dietary needs.
- Maintained cleanliness and organization of workstations and dining areas to create a welcoming environment.
- Operated kitchen equipment to assist in food preparation efficiently. efficiently to assist food preparation.
- Collaborated with team members to manage high-volume service periods. members during busy service periods.
- Processed cash transactions accurately at register.
- Restocked supplies and organized inventory to facilitate efficient service and minimize downtime.
Education
High School Diploma -
Coppin State University
Baltimore, MD05-2030
Skills
- Technical knowledge
- Technical troubleshooting
- Tech support
- Product knowledge
- Customer service
- Team leadership
- Time management
- Cash handling
- Problem-solving
- Professionalism
- Communication skills
Timeline
Slide Attendant
Aquaport
05.2025 - 08.2025
Tech Consulant
Target
01.2025 - 08.2026
Team Leader
Smoothie King
04.2024 - 01.2025
Food Service Worker
Six Flags
03.2024 - 08.2024
High School Diploma -
Coppin State University