Summer Siverts
Fort Collins,CO
Summary
Accomplished in enhancing customer relations and schedule management, my tenure at Fort Collins Family Eye Care honed my ability to streamline patient care and administrative processes. Expert in inter-department collaboration and adept at multitasking, I significantly improved operational efficiency. My approach combines strong communication skills with a keen focus on achieving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Representative
Fort Collins Family Eye Care
Fort Collins, USA
05.2023 - Current
- Help patients and medical staff by providing information and managing administrative issues
- Traveling and working with other doctors and medical offices to establish referral relationships
- Assists in maintaining documents, files, and records
- Work with insurance companies to process claims and process invoices, bills, and payments
Surgical Counselor
Panorama LASIK and Cosmetics- Eye Center of Northern Colorado
10.2022 - 05.2023
- Contacts patients within ECNC expectations for initial scheduling, and all follow-up questions.
- Provides patient education, including, but not limited to, surgical technology, lens options, costs, and any pre-surgical preparation.
- Communicates with all members of the health care team to assure continuity of care for the patient, including, but not limited to, special instructions for surgeries or changes to surgeries that may arise after initial scheduling is complete.
Patient Experience Rep
Eye Center of Northern Colorado
08.2020 - 11.2022
- Registers patients correctly and completely in the computer, providing consistency for patient listing and billing information.
- Illustrating strong communication skills and good teamwork skills with employees in other positions.
Barista and Server
Backyard Bird Chicken & Donuts
08.2020 - 10.2022
- Strong multitasking skills, and the ability to maintain poise in high-volume situations.
- Prepares drinks and donuts by following provided recipes and instructions.
- Performs routine cleaning and side work during and at the end of the shift.
- Assists with weekly order deliveries, online orders, and additional help as needed.
Education
Business Administration - Concentration in Finance
Colorado State University
Fort Collins, Colorado02.2025
Associates degree - Health Science
Front Range Community College & Aims Community College
Fort Collins, Colorado05.2023
Skills
- Customer relations
- Schedule management
- Inter-department collaboration
Volunteer Experience
- Morning Prep/Serving/Busing Shift, Front Desk, FOCO Café, Fort Collins, CO, 09/01/19, Present, Prepare and serve the community healthy meals in a unique, not-for-profit restaurant where patrons 'pay what they can,' create a positive, welcoming environment for guests while offering more food, refilling drinks, and answering questions, bus tables, wash dinnerware, and clean up the dining area, working the front desk and seating
Awards
- Poudre Fire Authority Citizens Lifesaving Award
Certification
- CPR/AED for Professional Rescuers and First Aid.
Accomplishments
- Poudre Fire Authority Citizens Lifesaving Award
Timeline
Relationship Representative
Fort Collins Family Eye Care
05.2023 - Current
Surgical Counselor
Panorama LASIK and Cosmetics- Eye Center of Northern Colorado
10.2022 - 05.2023
Patient Experience Rep
Eye Center of Northern Colorado
08.2020 - 11.2022
Barista and Server
Backyard Bird Chicken & Donuts
08.2020 - 10.2022
Business Administration - Concentration in Finance
Colorado State University
Associates degree - Health Science
Front Range Community College & Aims Community College
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