SUMMER SMITH

• Managed daily operations, ensuring effective communication between tenants and maintenance staff.
• Oversaw property inspections to maintain compliance with safety and quality standards.
• Implemented marketing strategies to attract new residents and reduce vacancy rates.
• Coordinated maintenance requests, enhancing tenant satisfaction through timely resolution.
• Trained and mentored junior staff on operational procedures and customer service excellence.
• Analyzed market trends to inform strategic decisions for property improvements and upgrades.
• Established strong relationships with vendors to negotiate contracts, ensuring cost-effectiveness and reliability.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.

In October 2024, I strategically transitioned from regional oversight to on-site leadership in order to focus on direct management of a 498 unit asset, requiring senior-level operational management, expertise, & stabilization.

• In April 2024, I joined the owner’s newly established property management company, bringing extensive industry experience to support the development and growth of the organization.
• -I have effectively collaborated with ownership to assist in designing and implementing operational procedures, policies, and best practices from the ground up.
• -I continue to manage the same portfolio throughout AL and FL, ensuring a seamless transition during the management change.

• -Promoted to Regional Property Manager, to oversee operations across the Alabama and Florida Panhandle properties, for a total of six properties.
• -This promotion demonstrated strategic leadership and operational expertise at a regional level.
• -I directed and supported on-site property managers and teams to meet financial, occupancy, and resident satisfaction goals across the region.
• -Developed and managed property-specific and regional budgets, ensuring alignment with company objectives while maximizing NOI and controlling expenses.
• -Conducted regular site visits to monitor property performance, identify areas for improvement, and ensure adherence to company policies and standards.
• -Analyzed portfolio-wide performance data, including occupancy rates, delinquency, and turnover trends, and implemented targeted strategies to drive improvements.
• -Collaborated with cross-functional teams, including marketing, finance, and maintenance to enhance operational efficiency and ensure long-term asset value.
• -Led recruitment, training, and development initiatives for on-site staff, fostering professional growth and building high performing teams.
• -Ensured compliance with local and state laws, including federal housing laws.
• -Managed vendor relationships and Cap X improvements, ensuring high quality service and on-time project completion.

• -Managed the operations of a high-volume property with 498 units, ensuring day-to-day operations, financial performance, & resident satisfaction were always up to par.
• -Developed and administered detailed budgets, forecasts, and financial reports to meet and exceed revenue targets while controlling operating expenses.
• -Supervised large on-site team including leasing, maintenance, and admin staff. This ensure a collaborative and high performing culture in office.
• -Implemented and targeted leasing strategies and marketing campaigns to attract and retain residents and retain them, thus achieving high occupancy and renewal rates.
• -Monitored and ensured compliance with local laws, building codes, and fair housing regulations to mitigate risks.
• -Managed resident relations, quickly resolving escalated issues and organizing community events to enhance resident experience and retention.
• -Conducted property inspections and collaborated with vendors to maintain the property's appearance and functionality through regular maintenance and capital improvements.
• -Prepared and analyzed key performance metrics, such as occupancy delinquency, and NOI, identifying areas for operational optimization.

• -Promoted to Multi-Site Property Manager to oversee daily operations across a small portfolio consisting of five small properties, totaling 390 units, within a 7-mile radius, demonstrating the ability to effectively manage diverse portfolios.
• Analyzed property performance metrics and identified opportunities for operational improvements and cost savings.

• -Promoted from Leasing Specialist to oversee day-to-day operations of a multi-family property consisting of 167 units, demonstrating leadership and operational expertise.
• -Managed budgets, financial reporting, rent collections, expense control to achieve NOI goals.
• -Supervised leasing and maintenance staff, fostering a collaborative and performance-driven work environment.
• -Ensured high occupancy levels by implementing leasing strategies, marketing campaigns, and resident retention programs.
• -Maintained compliance with local, state, & federal housing laws.
• -Oversaw vendor management, including negotiating service contracts and ensuring timely completion of repairs and renovations.
• -Strengthened resident satisfaction by addressing tenant concerns, organizing community events, and delivering exceptional service.

• -Served as the first point of contact for prospective residents, providing exceptional customer service and fostering positive relationships.
• -Conducted property tours, showcased available units, and effectively communicated leasing terms, amenities, and policies.
• -Managed leasing applications, credit checks, and lease agreements, ensuring compliance and company policies and local/state regulations.
• -Collaborated with maintenance teams to address resident needs and ensure timely unit readiness.
• -Consistently achieved or exceeded occupancy goals by executing targeted marketing and outreach strategies.
• -Gained foundational knowledge of property management software and the industry best practices, laying the groundwork for career advancement.