Summer Smith
Seattle
Summary
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Cashier
Walgreens
Seattle
06.2021 - 10.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and digital payments efficiently.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Complied with all health and safety regulations while performing job duties.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Managed inventory of merchandise at the register area consistently.
- Resolved customer complaints with empathy and professionalism.
- Educated customers on promotions and loyalty programs effectively.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Representative
SeaTac motel
Seattle
03.2019 - 08.2020
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Jack in the Box
Seattle
02.2018 - 12.2018
- Assisted customers with menu inquiries and order placements.
- Handled cash transactions and processed payments accurately
- Resolved customer complaints and provided appropriate solutions.
- Educated customers on promotional offers and loyalty programs.
- Monitored inventory levels and communicated restocking needs to management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Wendys International
Seattle
03.2017 - 01.2018
- Assisted customers with menu inquiries and orders
- Handled cash transactions and processed payments accurately
- Resolved customer complaints and provided appropriate solutions.
- Educated customers on promotional offers and loyalty programs.
- Monitored inventory levels and communicated restocking needs to management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
General Education Development
Seattle, WASkills
- Point-of-sale systems
- Cash handling
- Product knowledge
- Payment processing
- Self motivation
- Problem-solving aptitude
- Quick decision making
- Gift Cards Handling
- Purchase assistance
- Inventory stocking
- Returns and exchanges
- Adaptability
- Flexible schedule
- POS system operation
- Cultural awareness
- Basic math
- Data entry proficiency
- Cash handling expertise
- Adaptability and flexibility
- Customer inquiries
- Customer complaint resolution
- Customer satisfaction
- Multitasking and organization
- Phone etiquette
- Payment collection
- Reliability and punctuality
- Patience and composure
- Refund handling
- Check processing
- Customer relationship management (CRM)
- Conflict management
- Effective communication
- Complaint resolution
- Positive and professional
- Customer focus
- Stress management
- Conflict resolution
- Calm demeanor
- Guest services
- Attention to detail
- Telephone management
- Time management
- Customer service
- Quality assurance
Languages
English
Full Professional
Timeline
Customer Service Cashier
Walgreens
06.2021 - 10.2022
Customer Service Representative
SeaTac motel
03.2019 - 08.2020
Customer Service Representative
Jack in the Box
02.2018 - 12.2018
Customer Service Representative
Wendys International
03.2017 - 01.2018
General Education Development