Summer Soria
Fontana,CA
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
3
3
years of professional experience
Work History
Product Support Specialist
American Security Products
Fontana, CA
05.2021 - 04.2024
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Conducted comprehensive product training sessions for both internal staff and external customers.
Education
Medical Billing And Coding
American Career College
Ontario, CA10.2024
Skills
- ICD-10 Proficiency
- CPT coding knowledge
- Medical record review
- Medical terminology expertise
- Insurance coding (ICD-9 and CPT)
- Procedural Coding
- Medical Coding Guidelines
- Claims Processing
- Organizational abilities
- Revenue Cycle Management
- Medical Abbreviations
- Customer Service
Timeline
Product Support Specialist
American Security Products
05.2021 - 04.2024
Medical Billing And Coding
American Career College