Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Leonard

Lansdowne,PA

Summary

Seeking to obtain a position where I can utilize my skills and work experience to improve efficiency and profitability in a company. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Court Liaison Support Specialist

Bureau of Juvenile Justice
Philadelphia, USA
01.2013 - 09.2024
  • Monitor the daily system of juvenile justice to ensure adequate system mandates of federal and state services
  • Investigate and resolve compliance of case deficiencies through case reviews by searching court records, recommending legal/administrative interventions to ensure implementation of juvenile justice act
  • Conduct in-depth interviews and onsite visits as assigned to assess implementation of corrective action plan
  • Provide excellent customer service to individuals which includes problem resolution, effective communication and responding to inquiries

Income Maintenance Caseworker

Department of Human Services
Philadelphia, PENNSYLVANIA
01.2005 - 01.2013
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Assisted in developing strategies designed to reduce welfare dependency among families.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Worked with cross-functional teams to achieve goals.

Education

Associate of Applied Science - Health Care Administration

Delaware County Community College
Media, PA
08-2024

Medical Billing Certificate - Certified Medical Reimbursement Specialist

Delaware County Community College
Media, PA

B.A. - Public Administration

West Chester University
West Chester, PA

Skills

  • Customer relations
  • Customer service
  • PPE use
  • Verbal communication
  • Multitasking
  • ICD-10 proficiency
  • HIPAA compliance
  • Medical terminology understanding

Certification

  • Certified Phlebotomist

Timeline

Court Liaison Support Specialist

Bureau of Juvenile Justice
01.2013 - 09.2024

Income Maintenance Caseworker

Department of Human Services
01.2005 - 01.2013

Associate of Applied Science - Health Care Administration

Delaware County Community College

Medical Billing Certificate - Certified Medical Reimbursement Specialist

Delaware County Community College

B.A. - Public Administration

West Chester University

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Karen Leonard