Summer Stassi
Holbrook,NY
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Jt's Cafe
05.2021 - Current
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of 3 person wait staff who attended to specific needs of countless customers daily for brunch restaurant with social relevancy and intentionality.
Receptionist
Counseling Mediation And Forensic Services
03.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Science - Nursing
Suffolk County Community College
Selden, NY 05.2027
Skills
- Social Media Management
- Data Entry
- Scheduling
- Time Management
- Conflict Resolution
- Telephone Skills
- Conflict Resolution
- Telephone Skills
- Conflict Resolution
- Telephone Skills
- File Management
- Bookkeeping
- Multi-Line Telephone Systems
- Mail Handling
References
References available upon request.
Timeline
Hostess Manager
Jt's Cafe
05.2021 - Current
Receptionist
Counseling Mediation And Forensic Services
03.2020 - 09.2022
Bachelor of Science - Nursing
Suffolk County Community College
Similar Profiles
Melissa CaicedoMelissa Caicedo
Bartender/Server at Jt's CafeBartender/Server at Jt's Cafe
Kiarra UlloaKiarra Ulloa
Executive Assistant at JT's Cuts AcademyExecutive Assistant at JT's Cuts Academy
Skye MackenzieSkye Mackenzie
Hairstylist at Jt's Ladies and Mens HairstylistHairstylist at Jt's Ladies and Mens Hairstylist