Summer Stewart
Luckey,OH
Summary
Accomplished Manager of Account Management Team at C.H. Robinson, adept in business development and talent development. Excelled in driving growth and retention through strategic account management, leveraging data analysis for continuous improvement. Proven track record in enhancing customer experience and fostering strong client relationships, demonstrating exceptional planning and process optimization skills.
Overview
18
18
years of professional experience
Work History
Manager of Account Management Team
C.H. Robinson
Toledo, OH
01.2012 - Current
- Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
- Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts
- Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics
- Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
- Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
Key Account Manager
C.H. Robinson
03.2006 - 12.2011
- Built and maintained strong client relationships to drive business growth.
- Leveraged network SME’s to collaborate on the solution and pipeline development of product, mode, and service line opportunities
- Analyzed and shared customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers
- Owned account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits
- Acted as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
Education
Bachelor of Arts - Business Administration
Bowling Green State University
Bowling Green, OHSkills
Business Development
Talent Development
Planning
Process Optimization
Conflict Resolution
Continuous Improvement
Data Analysis
Timeline
Manager of Account Management Team
C.H. Robinson
01.2012 - Current
Key Account Manager
C.H. Robinson
03.2006 - 12.2011
Bachelor of Arts - Business Administration
Bowling Green State University