Summer Swenson
Kannapolis,NC
Summary
BSN student with a 3.989 GPA and clinical experience in medical surgical, pediatric, NICU, and mother/baby care. Demonstrates proficiency in evidence based practice, patient centered advocacy, and interdisciplinary collaboration. Currently engaged in patient record research and surgical observation, enhancing practical knowledge and skills.
Overview
4
4
years of professional experience
Work History
Data Entry
Paragon Surgical Specialists
03.2026 - Current
- Upload and organize patient information with attention to accuracy, confidentiality, and timely documentation.
- Review inpatient medical records and gather relevant patient information based on documentation from surgeons and nurse practitioners.
- Reviewed clinical documentation and utilized ICD-10 codes to support patient research and ensure accurate record management.
- Navigated patient records to identify and organize relevant clinical information while ensuring compliance with health information protection regulations.
- Observed surgical procedures and shadowed wound care clinic to gain insights into surgical workflows and interdisciplinary care practices.
Banking Customer Service / Subject Matter Expert
Concentrix
, NC
02.2023 - 02.2026
- Served as Subject Matter Expert, guiding team members and managing escalated and supervisor-level calls to enhance service resolution.
- Utilized advanced de-escalation, conflict-resolution, and problem-solving skills to effectively navigate complex and high-stress customer interactions.
- Supported customers in online banking setup, account access, technical issues, and financial service needs, ensuring confidentiality and accuracy.
- Processed customer-requested money transfers and account transactions according to established procedures and security requirements.
Education
Bachelor of Science - Nursing
Cabarrus College of Health Sciences
Concord, NC12-2026
High School Diploma -
A.L. Brown High School
Kannapolis, NC06-2010
Some College (No Degree) - Doctor of Pharmacy
Campbell University
Buies Creek, NCSome College (No Degree) - Nursing
Chattahoochee Valley Community College
Phenix City, ALSkills
- Customer data support and compliance
- Attention to detail
- Task management
- Data entry accuracy
- Information retrieval and verification
- Quality assurance and reporting
- Effective communication
- Client interaction and support
- Team coordination
- Electronic record management
- Patient assessments and vital signs
- Patient observation and safe medication administration
- Clinical judgment and critical thinking
- Patient-centered care
- SBAR communication
- De-escalation in high-stress situations
- Time management and organization
- Proficient in Microsoft Word and Excel
- Nursing care planning and implementation
- Therapeutic communication with patients and families
- Interdisciplinary teamwork and collaboration
- Infection prevention and patient safety
- Fall prevention and mobility assistance
- Intake and output monitoring
- Maternal, postpartum, and newborn care
- Pediatric and neonatal patient care
Certifications And Technical Skills
- Nurse Aide I (NA I), North Carolina
- Basic Life Support (BLS), American Heart Association, 06/24/27
- Microsoft Word, Microsoft Excel, EHR documentation, ICD 10 familiarity
Degree
BSN CANDIDATE
Expected Graduation
12/26
Clinical Experience And Competencies
- Medical Surgical
- Age Friendly Care
- Pediatrics
- NICU
- Post Surgical Care
- Mother/Baby
- Patient centered care and advocacy
- Evidence based practice and clinical reasoning
- Clinical judgment, prioritization, and critical thinking
- Head to toe and focused assessments
- Vital signs and patient monitoring
- Safe medication administration and monitoring
- Recognition and reporting of condition changes
- SBAR communication and patient handoff
- Patient and family education
- Therapeutic communication
- Interdisciplinary collaboration
- EHR documentation and health information technology
- Infection prevention and patient safety
- Maternal/newborn, pediatric/neonatal, medical surgical, post surgical, and older adult care
Honors And Professional Memberships
Sigma Theta Tau International Honor Society of Nursing (Sigma), Upsilon Mu at-Large Chapter, Cabarrus College of Health Sciences, Member
Timeline
Data Entry
Paragon Surgical Specialists
03.2026 - Current
Banking Customer Service / Subject Matter Expert
Concentrix
02.2023 - 02.2026
Bachelor of Science - Nursing
Cabarrus College of Health Sciences
High School Diploma -
A.L. Brown High School
Some College (No Degree) - Doctor of Pharmacy
Campbell University
Some College (No Degree) - Nursing
Chattahoochee Valley Community College